Role Overview

Owns the day to day running of the India office: talent acquisition, HR and people operations, facilities, vendor management, and full compliance with India's regulatory requirements. This is the person on the ground ensuring the team has what it needs to thrive, and that the company never faces a compliance surprise. Works closely with company leadership on hiring plans, budget, and overall strategy for the India office; with functional team leads on people and day to day operational support, while functional direction and quality ownership for each discipline remains with leadership; and with external partners such as legal/compliance advisors, recruiters, and facilities providers to keep operations running smoothly. This role matters because it enables the company to build a high performing India team without every people decision or compliance deadline routing back to headquarters. As the most senior India based hire, this person sets the cultural tone for the office from day one, and plays a central role in ensuring strong retention, morale,



and regulatory compliance as the team scales.

Key Responsibilities

Lead and scale oCommerce's India Delivery Center, ensuring operational excellence across all functions.
Build, mentor, and lead a high-performing leadership team and foster a culture of ownership, accountability, and continuous improvement.
Own end-to-end delivery across Web Development, Creative Production, Digital Marketing, eCommerce Operations, Finance, HR, and Administration.
Translate business priorities from the US leadership team into transparent execution plans and measurable outcomes.
Drive hiring strategy, workforce planning, and organizational growth to support business expansion.
Establish and optimize operating processes, SOPs, KPIs, dashboards, and governance mechanisms to improve productivity and quality.
Ensure projects are delivered on time, within scope, and to the highest quality standards.
Manage resource planning, workload ba

📌 HEAD OF INDIA OPERATIONS (Mumbai)
🏢 oCommerce
📍 Mumbai