Job Type: Full-time

Job descriptionDIGITAL MOJOAccount Manager – Client Delivery | Scope Governance | Digital StrategyFull-Time | Work From Office | Banjara Hills, Hyderabad | Reports to: Pod ManagerCompany DescriptionDigital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.Role DescriptionWe are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.This is not a coordination assistant role. This is an ownership role.What This Role Is NotNot someone who only forwards feedback between teamsNot a passive participant in client callsNot someone who escalates every issue upwardNot a reporting-only or scheduling-only functionKey Responsibilities1. Client SPOC and CommunicationAct as the single point of contact for all assigned client accountsOwn client communication across WhatsApp, email, and calls with speed and professionalismLead weekly review calls and monthly performance discussionsTranslate client requirements into transparent internal briefs for creative, performance, and SEO teamsProactively communicate updates, delays, and changes before the client has to askManage expectations on timelines, deliverables, and budgets without over-promising2. Scope Governance and Delivery ManagementOwn the scope document for each account and protect itTrack all monthly deliverables across social media, SEO,



and performance marketingIdentify scope creep early and raise it to the Pod Manager with facts and a recommendationCoordinate with internal teams to ensure on-time delivery without being chasedMaintain a monthly delivery tracker and share updates with the Pod Manager proactively3. Social Media Account ManagementReview content calendars before they go to the client for quality, brand tone, and alignmentCoordinate shoot requirements, reel concepts, and campaign ideas with the creative teamTrack posting schedules and flag gaps or delays before they become client issuesReview social media performance reports and summarize key insights for client calls4. SEO Oversight and CoordinationUnderstand on-page, off-page, technical, and local SEO fundamentalsTrack monthly deliverables including keyword rankings, backlinks, content, and audit reportsCommunicate SEO progress and gaps to clients in clear, non-technical languageEnsure all required access including website, Google My Business, and tools is in place5. Performance Marketing OversightUnderstand Google Ads and Meta Ads campaign structure, targeting, and bidding at a working levelTrack and communicate CPL, CTR, ROAS, lead quality, and budget utilization to clientsReview performance reports before they go to clients and check for accuracy and completenessFlag underperforming campaigns or budget wastage to the performance team and Pod ManagerCoordinate on ad account access, landing pages, and creative requirements6. Numbers, Reporting, and AnalyticsRead and interpret dashboards and reports across all channels with confidenceEnsure all monthly client reports are accurate, complete, and well-presented before submissionTrack account health and flag clients at risk of churn before it becomes a problemMaintain records of client approvals, revisions, feedback, and escalation history7.



Retention and Upsell SupportIdentify upsell or expansion opportunities through active client conversationsFlag new requirements or scope additions to the Pod ManagerKeep satisfaction high through consistent follow-through and proactive serviceKey KPIsClient Satisfaction ScoreScope Adherence RateOn-Time Delivery PercentageClient Retention RateReport Accuracy and Submission TimelinessCommunication Turnaround TimeThe character in sitcom is Susie MossEscalation Response TimeUpsell Leads Flagged to Pod ManagerRequired Skills and Qualifications2 - 4 years of experience in a digital marketing agency in a client-facing roleStrong working knowledge of social media marketing, SEO, and performance marketingAbility to read and interpret marketing dashboards, ad reports, and analyticsFamiliarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting toolsExperience handling multiple client accounts simultaneouslyStrong English communication skills, written and verbalConfident in managing client calls and difficult conversationsOrganized, detail-oriented, and consistent with follow-throughFamiliarity with AI tools such as Claude, ChatGPT, Gemini, or PerplexityBachelor's degree in Marketing, Communications, or a related field preferredPreferred Candidate ProfileAgency experience is mandatoryHas managed at least 4-6 accounts simultaneously in a previous roleUnderstands performance marketing and SEO well enough to hold strategic conversationsThe character in sitcom is JessicaProactive and does not need to be told twiceCan manage client expectations firmly without losing the relationshipReporting StructureReports To: Pod ManagerWorks Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative TeamClient Facing: Yes, primary SPOC for all assigned accountsCareer GrowthSenior Account Manager → Pod Manager → Group Account Manager → Delivery HeadJob Type: Full-Time, Work From Office, Banjara Hills, HyderabadBenefits: Health Insurance | Provident Fund | Leave EncashmentIndustryAdvertising ServicesEmployment TypeFull-time

📌 Account Manager_Digital Marketing-Onsite (Hyderabad)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Hyderabad