Oracle Field Service Cloud – Functional Lead / Senior Consultant
Job Summary
We are looking for an experienced
Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant
to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.The ideal candidate should have strong hands-on experience with
Oracle Field Service Cloud
and the ability to translate field-service business requirements into scalable OFS solutions.
Experience
7–12 years
of overall experience in Oracle CX / Field Service.Location : Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.Strong hands-on experience with
Oracle Field Service Cloud .Minimum
1–2 full-cycle Oracle Field Service / OFS implementations .Experience working directly with business stakeholders and technical teams.
Key Responsibilities
Lead functional solution design and configuration for
Oracle Field Service Cloud .Conduct and support business requirement workshops, CRP, SIT, and UAT activities.Configure OFS based on business requirements and field-service processes.Support
cutover planning, readiness activities, go-live, and hyper-care .Analyze business processes and recommend appropriate OFS configurations and improvements.Identify potential adoption challenges and support business users during implementation.Own the creation and maintenance of
Oracle Field Service training documentation and user guides .Provide functional support and troubleshooting during testing and post-go-live phases.
Required Functional Expertise
The candidate should have solid knowledge of the following Oracle Field Service Cloud capabilities:
Work ZonesResources and resource structuresCapacity and capacity managementRouting and schedulingQuotasCalendars and working hoursActivity types and activity managementMobility and field technician workflowsTechnician assignment and dispatch processesDebriefingActivity completion and status updatesField service execution and operational workflowsConfiguration of OFS to support real-world field operations
Integration Knowledge
Good understanding of OFS integrations with
JDE ERP
or other ERP systems.Ability to work effectively with technical/integration teams.Working knowledge of
REST APIs
and middleware touchpoints.Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.Ability to analyze functional requirements related to inbound and outbound OFS integrations.
Candidate Profile / Fitment
The candidate should be able to demonstrate practical experience through examples, including:Previous
OFS solution and design decisions .Complex scheduling and routing challenges and how they were addressed.Debriefing and activity-completion challenges.Configuration decisions made to support field technicians and business operations.Business adoption risks encountered during implementation and how they were mitigated.Experience managing functional discussions with business stakeholders.Experience working across functional and technical teams to deliver OFS solutions.
Certification
Oracle Field Service Cloud Certification is preferred