About AiSensyAiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensyTrusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & moreBusinesses drive

25–80% of revenues using AiSensyBacked by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The OpportunityWork with a energetic, fast-growing team passionate about customer success.Gain hands-on experience in building and optimizing support systems and processes.Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

ResponsibilitiesCustomer Interactio n: Manage customer inquiries across phone, email, live chat, and social media.Product Assistanc e: Provide accurate product/service information, handle complaints, process orders, and manage returns.Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfaction.Customer Record s: Maintain detailed,



accurate records of all interactions in CRM/support tools.Product Knowledg e: Develop deep expertise in AiSensy’s platform to deliver effective solutions.Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLAs.Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience.Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflow

s.Qualifications1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience prefer red).Strong communication skills with

a customer-first mind set.Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM tools.Empathetic, solution-oriented, and passionate about delivering excellent customer experienc

es.Why JoinUs?Be part o f a supportive and innovative environ ment that values growth.Opportunity to lead impactful projects and shape customer experiences i n a scaling sta rtup.Directly contribute to the success of brands generating a large share of revenues via AiSensy.Grow your career in a company wh ere customer satisfaction is the top prio r

ity.

📌 Customer Support Executive (Mumbai)
🏢 AiSensy
📍 Mumbai