We are seeking an exceptional Relationship Manager to champion the customer journey and craft premium experiences that turn buyers into brand advocates. Own every touchpoint from collection to possession to handover and ensure unwavering satisfaction across our luxury real estate portfolio.WHAT WE ARE LOOKING FORCandidates with proven experience in:Luxury and premium real estate projectsManaging collections, possession and handover processesDriving proactive customer communication and engagementHandling complex customer situations with maturity and ownershipEnsuring high levels of customer satisfaction and experienceCoordinating effectively with Sales, CRM, Projects and Finance teamsWHAT YOU WILL OWNEnd-to-End Ownership:
Manage the complete customer journey from collection initiation through possession and handover with precision and carePremium Experience Design:
Proactively engage customers, anticipate needs, and exceed expectations at every milestoneRelationship Mastery:
Handle complex and sensitive situations with maturity, discretion, and creative problem-solvingCross-Functional Coordination:
Partner seamlessly with Sales, CRM, Projects,
and Finance teams to ensure frictionless executionSatisfaction Excellence:
Drive measurable customer satisfaction metrics and turn happy customers into referral ambassadorsProcess Optimization:
Identify bottlenecks, propose improvements, and continuously refine customer workflowsTHE IDEAL CANDIDATE5-10 years of proven experience in luxury or premium real estateDeep expertise in collections, possession, and handover processesExceptional interpersonal and communication skills with high-net-worth customersStrategic mindset balanced with hands-on executionStrong organizational skills and attention to detailAbility to manage multiple stakeholders and complex timelinesPassion for building long-term customer relationshipsTrack record of measurably improving customer satisfaction and retention
WHY JOIN USWork on iconic luxury projects that define markets and set benchmarksLead with autonomy and impact in a quick-growing organizationCollaborate with high-caliber teams across Sales, CRM, Projects and FinanceBuild a legacy through customer relationships and organizational processesCompetitive compensation and growth opportunities