SculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.We are looking for a
confident, responsible and patient-focused Patient Coordinator
who can become the face of our clinic and take ownership of the complete patient coordination process.Your Role
You will be responsible for ensuring that every patient enquiry is handled professionally—from the
first phone call/WhatsApp message to appointment booking, follow-up and conversion.Key Responsibilities
Patient HandlingWelcome and coordinate patients professionallyHandle incoming calls and WhatsApp enquiriesUnderstand patient requirements and coordinate consultationsMaintain patient records and appointment schedulesEnsure a smooth patient experienceLead ManagementRespond promptly to Google, Meta, Instagram and WhatsApp leadsFollow up with prospective patientsMaintain daily lead and follow-up recordsConvert enquiries into consultationsFollow up with patients who have not booked/attended appointmentsAppointment ManagementSchedule and confirm appointmentsCoordinate doctor availabilityConfirm appointments one day priorHandle cancellations and reschedulingMaintain the next-day appointment scheduleClinic CoordinationCoordinate with doctors and therapistsHandle payments and basic billingMaintain daily reportsEnsure reception/front desk is organizedComplete proper handover at the end of the dayWho We're Looking For
We want someone who is:✔ Responsible and punctual✔ Confident speaking with patients✔ Valuable at communication and follow-ups✔ Comfortable speaking
English + Hindi + Marathi✔ Presentable and professional✔ Comfortable using WhatsApp, Excel/Google Sheets and basic computer applications✔ Able to handle multiple patients and enquiries simultaneously✔ Sales-oriented but not pushy✔ Proactive and capable of working independently✔ Someone who takes ownership rather than waiting to be told what to doImportant
This is
not a passive receptionist role .We are looking for someone who understands that every patient enquiry is valuable and takes responsibility for converting enquiries into consultations and ensuring that patients receive excellent service.Performance Incentives
In addition to fixed salary,
performance-based incentives
will be provided for achieving defined targets related to:Lead conversionConsultation bookingsTreatment/surgery conversionsPatient follow-upsOverall clinic performanceGood performance = higher earning potential.Preferred Candidates
Experience in any of the following will be an advantage:Aesthetic/dermatology clinicPlastic surgery clinicHospitalDental clinicPremium healthcareHospitality/customer serviceSales/inside salesFreshers with exceptional communication skills may also be considered.If you are someone who enjoys talking to people, loves healthcare & aesthetics, and can take complete ownership of your work—we would love to meet you.