We are seeking a Technical Support Engineer to join our team in Bangalore, India. This role is ideal for freshers/entry-level candidates who are passionate about technology and eager to provide exceptional support to our customers.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues related to software and hardware
- Document and track customer interactions and issues in the ticketing system
- Collaborate with engineering and product teams to resolve complex issues
- Maintain a high level of customer satisfaction through effective communication
- Create and maintain technical documentation and FAQs for internal use and customer reference
Skills and Qualifications
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent verbal and written communication skills in English
- Familiarity with operating systems (Windows, Linux, macOS)
- Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP)
- Knowledge of common software applications and troubleshooting techniques
- Ability to work collaboratively in a team setting
- Eagerness to learn and adapt to new technologies and tools