Job Description

Key Responsibilities:
- Manage Technical Service team in India
- Manage staffing, training, and performance evaluations for Service team
- Participate in the budgeting and forecasting of Technical Service Revenues and Costs in the India; Accountable for meeting forecasted targets
- Establish a customer focused culture: Be a key driver in changing the service organizations orientation from account maintenance to continuous improvement
- Support Service Team with complex and advanced product problems on all equipment by involving appropriate cross-functional support
- Train, coach, and motivate the team to effectively manage business processes for consistent service
- Review and approve expenses for direct reports for accuracy and legitimacy
- Ensure that Atlas delivers exceptional Service to its customers
- Assure timely resolution of post sale customer issues and provide proper feedback for corrective action to impacted departments in the BU
- Monitor and evaluate Warranty activity and costs to ensure timely resolution at minimal cost
- Analyze,



improve and maintain all internal processes regarding technical and customer service, product support, order processing, distributor/representative field support, pricing systems, model number configuration tools, return policies and customer relationship management
- Assure product literature content is technically accurate to provide customers with required installation and use information
- Partner with Quality to drive root cause corrective action
- Participate in SIOP (Sales, Inventory, and Operations Planning) to ensure appropriate balance between customer service requirements and inventory management goals is achieved
- Partner with Quality to ensure that ISO 9001, ISO 17025 and other appropriate accreditations are maintained
- Ensure that Service teams are capable of supporting newly launched or updated products by interfacing with Engineering team before during and after product design efforts
- Wor

📌 National Service Manager (Bengaluru)
🏢 Ametek Instruments India
📍 Bengaluru