Job Description

Regional Business Manager - Relationship Channel - Prime
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: Regional Business Manager Relationship Channel Prime
Is a Team leader Yes Team Size: 5

Grade: AVP / VP
Business: Retail Banking Department: Axis Virtual Centre Sub-Department:
Location: Mumbai
About Axis Virtual Centre
Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.

TheQuality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience.

This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines.





Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

Keeps a check on any malpractices and defines actions basis severity of incidents.

The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

AbouttheRole
Regional Business Manager Relationship Channel - Prime manages around 5-member team with the support of 5 to 8 Unit Managers & outbound team (on partner payrolls) across various Banking products. The RBM and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities

Drive Sales, Productivity ,Cross Sell, Cost to Income, profitability and growth of channel.

Recruit, Train and Manage team of 200 robust tele callers who will be engaged in Credit Cards, Upselling Credit Cards, managing merchant acquiring and Cross sell of variou

📌 AVC:Regional Business Manager Relationship Channel-Prime (Bengaluru)
🏢 Axis Bank
📍 Bengaluru