Role Summary:
The Service Engineering & Automation team is responsible for the implementation, management and maintenance of hybrid and private cloud solutions for its enterprise customer base. The team is consisting of highly experienced professionals with years of experience in operating and maintaining all building blocks of sophisticated cloud designs. Virtualization, Storage, Backup and OS management mixed with DevOps mentality and practices are what sets this team apart and what makes it a welcoming environment for skilled IT enthusiasts looking for a current challenge.
The senior engineer in Service Engineering & Automation team is a subject matter expert for all cloud services and has in-depth understanding of all components that form a cloud solution and is proficient in everything it takes for a customer to see the desired outcome on his system. That includes the whole lifecycle - from installation and initial configuration based on pre-approved design to capacity allocation and configuration of systems.
Job Scope/Supervision:
Technical point of contact for Service Delivery,



Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions.
Duties and Responsibilities:
Identify manual, high-toil operational tasks eligible for automation and lead the end-to-end design, implementation, and lifecycle management of those automated solutions.
Lead initiatives to replace manual deployment processes with zero-touch, automated workflows, driving significant optimization in delivery times and reducing human error.
Provide advanced engineering support and root cause analysis for issues related to automation platforms and infrastructure state consistency.
Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe
Provide advanced engineering support and complex troubleshooting for Custom

📌 Senior Engineer, Service Engineering (Pune)
🏢 GTT
📍 Pune