Role & responsibilities

- Answer and make calls to clients to address inquiries, complaints, and product/service issues.
- Build lasting relationships with clients and team members based on trust and reliability.
- Utilize software databases, scripts, and tools effectively to manage customer interactions.
- Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
- Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
- Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
- Provide product and service information clearly to customers, assisting them in decision-making.




- Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
- Manage high call volumes efficiently while prioritizing urgent issues.

Preferred candidate profile

- Bachelors degree in any background.
- Open to fresh graduates also; no prior experience required.
- Solid communication skills with a positive and professional attitude.
- Self-motivated and proactive, with the ability to work smart and efficiently.
- Proficiency in English and fluency in 23 additional languages preferred. (Kannada, Hindi)

📌 Customer Support Executive (Chennai)
🏢 Yalamanchili Software Exports
📍 Chennai