- Job ResponsibilitiesContact customers for pending loan/EMI payments.
- Visit customers at their registered address for payment collection.
- Follow up regularly with overdue customers.
- Explain outstanding amounts and payment options to customers.
- Achieve monthly recovery and collection targets.
- Maintain proper records of customer visits, payments, and follow-ups.
- Update daily collection and recovery reports.
- Handle customer queries professionally and politely.
- Coordinate with the team and reporting manager regarding difficult cases.
- Follow company policies and legal guidelines during the recovery process.
- Required SkillsGood communication and negotiation skills.
- Customer handling and convincing ability.
- Basic knowledge of loan/EMI recovery.
- Positive follow-up skills.
- Target-oriented and self-motivated.
- Ability to work in the field.
- Basic knowledge of smartphones and mobile applications.
- Local area knowledge will be an advantage.
- Two-wheeler and valid driving license preferred.
- Key Performance Indicators (KPI)Monthly collection/recovery target achievement.
- Number of customer visits and follow-ups.
- Payment conversion rate.
- Timely reporting and documentation.
- Customer handling and professional conduct.
SalarySalary: As per company norms + Incentives + Travel/Fuel Allowance (if applicable)