Contact customers by phone, email, and other approved channels regarding overdue accounts.

Follow up regularly on outstanding and overdue payments.

Understand the reasons for non-payment and identify appropriate recovery solutions.

Negotiate payment plans and settlement arrangements within approved company guidelines.

Maintain accurate records of customer communications, promises to pay, and payment arrangements.

Monitor repayment schedules and follow up on missed commitments.

Escalate difficult, disputed, or high-value accounts to the appropriate manager or legal team.

Work closely with the Finance, Accounts Receivable, and Customer Service teams to resolve payment-related issues.

Reconcile customer accounts and identify discrepancies where required.Prepare collection reports and provide updates on recovery performance.

Meet individual and team collection/recovery targets.

Handle customer queries and complaints professionally while maintaining confidentiality.

Ensure all collection activities comply with applicable laws, regulations, and company policies.

📌 Collections Coordinator (Bengaluru)
🏢 Youngsters Group
📍 Bengaluru