We are looking for a Customer Relationship Executive to manage customer relationships, handle queries, coordinate orders, and ensure a smooth customer experience. The candidate will regularly communicate with salon owners, sales teams, and internal departments to resolve customer requirements and maintain strong relationships.

- Key ResponsibilitiesHandle customer calls, WhatsApp messages, and queries professionally.
- Build and maintain strong relationships with salon customers.
- Follow up with customers regarding orders, payments, deliveries, and product requirements.
- Coordinate with the Sales, Dispatch, Accounts, and Technical teams for customer requests.
- Resolve customer complaints and ensure timely closure.
- Maintain accurate customer records and follow-up details in CRM/Excel.
- Take regular feedback from customers and share insights with the management.
- Follow up with existing customers for repeat orders.




- Support the sales team in customer communication and lead follow-ups.
- Prepare daily/weekly customer follow-up reports.
- Requirements1–3 years of experience in Customer Relationship, Customer Support, Telecalling, or Sales Coordination.
- Excellent communication skills in Hindi and English.
- Positive follow-up and relationship-building skills.
- Basic knowledge of MS Excel and CRM software.
- Positive attitude and ability to handle customers professionally.
- Experience in salon, beauty, cosmetics, FMCG, or professional hair-care industry will be an advantage.

Skills

Customer Relationship | Communication | Follow-up | Telecalling | Customer Support | MS Excel | CRM | Problem Solving | Coordination

📌 Customer Relations Executive (Delhi)
🏢 Beauty Gang India Private
📍 Delhi