WE ARE HIRING INTERNATIONAL VOICE & SEMI-VOICE PROCESS

Position: Customer Support Associate

Process: International Voice & Semi-Voice (Voice Experience Mandatory)

Location: Lancohills, Manikonda, Hyderabad

Experience: 9 - 12 months preferred

CTC: 3.75 LPA(Maximum)

Shifts: Rotational shifts, including night shifts

Roles & Responsibilities

- Handle customer queries through international voice/semi-voice channels.
- Provide professional and timely resolutions to customer concerns.
- Understand customer requirements and provide accurate information.
- Maintain a high level of customer satisfaction.
- Handle calls/chat interactions professionally and courteously.
- Follow process guidelines, quality standards, and company policies.
- Maintain accurate customer and interaction records.
- Escalate complex issues to the appropriate team when required.
- Meet daily/weekly performance and quality targets.
- Maintain good communication and professional etiquette.

Requirements

- 9 to 12 months of experience in International Voice / Semi-Voice / International BPO / Customer Support preferred.




- Excellent verbal and written English communication skills.
- Good listening and customer-handling skills.
- Ability to work in rotational shifts, including night shifts.
- Willingness to work from the office.
- Candidates should be comfortable working in a fast-paced environment.

Advantages

- CTC up to 3.75 LPA
- One-way cab facility

- Travel allowance

- Rotational/night shift opportunities
- Growth and career development opportunities

Work Location Lancohills, Manikonda, Hyderabad

Interested candidates please call to HR Bhavana & walk-in by mentioning HR Bhavana on the top of the resume.

Work Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104

G-Map:- https://maps.app.goo.gl/KcneWkbW91BC7W1E6

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