Voice Process - Team Leader (Puducherry)

Voice Process - Team Leader (Puducherry)

23 Aug
|
C Fiber Communications
|
Puducherry

23 Aug

C Fiber Communications

Puducherry

1. Team Management: Manage a team of executives. Monitor attendance, leaves and shift adherence.

2. Floor Operations: Handle Live calls/escalations and maintain floor discipline. Has to speak renewal calls and new lead calls

1. Enter recent lead calls on CRM and Payment follow-up calls

4. To associate with Expiry calls, Hold lead verification calls, Customers welcome calls, Installation feedback calls, General Feedback calls 5. Reporting: Prepare daily/weekly Reports: Team Performance, attrition, adherence. Share with Operations Manager.

6. Employee Engagement: Motivate Team, Resolve Grievances, Conduct huddles & meetings.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Voice Process - Team Leader (Puducherry)
🏢 C Fiber Communications
📍 Puducherry

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