Voice Process Executive – US & UK Project /n Company: Sutherland /n Location: Chennai, Tamil Nadu /n Employment Type: Permanent / Full-Time /n Process: Voice Process – US & UK Projects /n Salary: ₹3.5 LPA Fixed /n Job Summary /n Sutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience. /n Key Responsibilities /n /n

- Handle inbound/outbound customer calls for US and UK clients.

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- Understand customer queries and provide accurate and professional resolutions.

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- Maintain excellent communication and customer service standards.

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- Handle customer complaints, requests, and escalations effectively.

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- Follow defined process guidelines, quality standards, and compliance requirements.

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- Maintain accurate customer information and update systems as required.

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- Meet process-specific targets related to quality, productivity, and customer satisfaction.

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- Coordinate with internal teams whenever required to resolve customer issues.

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- Maintain professionalism while communicating with international customers.

/n /n Required Skills /n /n

- Excellent verbal English communication skills.

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- Good listening and comprehension skills.

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- Clear pronunciation and professional communication.

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- Strong customer-handling and problem-solving abilities.

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- Comfortable speaking with US and UK customers.

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- Basic computer knowledge and ability to work with multiple systems.

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- Positive attitude and willingness to work in a customer-facing voice process.

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- Candidates should be comfortable working in rotational shifts / international shifts, as required by the process.

/n /n Eligibility /n /n

- Freshers and experienced candidates can be considered, depending on process requirements.

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- Candidates must be comfortable working from the Chennai office.

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- Positive spoken English is mandatory.

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- Candidates should be flexible with US/UK shift timings.

/n /n Compensation & Employment /n /n

- CTC: ₹3.5 LPA Fixed

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- Employment: Permanent

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- Work Type: Full-Time

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- Location: Chennai

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- Process: International Voice – US & UK

/n /n Why Join Sutherland? /n /n

- Work with a globally recognized organization.

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- Opportunity to work on international US & UK projects.

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- Exposure to global customers and international processes.

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- Career growth and learning opportunities.

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- Permanent employment opportunity.

/n /n Interested candidates can apply/share their updated resume for the Voice Process opportunity in Chennai.

📌 Voice process (Madurai)
🏢 Sutherland
📍 Madurai