We are looking for a detail-oriented Visa & OCI Processing Specialist to handle all visa applications, OCI (Overseas Citizenship of India) card processing, passport services, and related immigration documentation. This is an offshore role supporting our US-based travel agency. The ideal candidate will have prior experience in visa and immigration paperwork, strong attention to detail, and excellent communication skills to coordinate with clients and consulates. /n Key Responsibilities /n /n

- Process OCI new applications, renewals, and miscellaneous services end-to-end

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- Handle Indian visa applications (tourist, business, e-visa, conference, etc.)

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- Manage US passport renewals and new applications for clients

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- Process visa applications for other countries (UK, Canada, Schengen, etc.)

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- Track application statuses and provide timely updates to clients

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- Coordinate with consulates, VFS Global, BLS International, and CKGS

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- Ensure all documentation is complete, accurate, and submitted before deadlines

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- Maintain organized digital records of all applications and client files

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- Handle client queries via email, WhatsApp, and phone regarding visa/OCI status

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- Stay updated on changing visa policies, travel advisories,



and immigration rules

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- Prepare and review supporting documents (cover letters, itineraries, financial docs)

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- Process attestation and apostille services as needed

/n /n Requirements /n /n

- Minimum 4 years of experience in visa processing or immigration services

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- Strong knowledge of OCI application process and Indian consulate procedures

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- Familiarity with VFS Global, BLS International, and CKGS portals

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- Excellent written and verbal English communication

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- High attention to detail — visa applications have zero tolerance for errors

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- Proficiency in MS Office, Google Workspace, and CRM tools

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- Ability to work independently with minimal supervision

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- Comfortable working US business hours or with significant overlap

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- Prior experience in a travel agency setting is a strong plus

/n /n Preferred Qualifications /n /n

- Experience in processing Schengen, UK, and Canada visa applications

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- Knowledge of US immigration forms (DS-160, etc.)

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- Experience with passport attestation and document legalization

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- Multi-lingual skills (Hindi, Gujarati, or other Indian languages)

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📌 Visa & OCI Processing Specialist (US NIGHTSHIFT) (Mumbai)
🏢 AKSHAR TRAVELS
📍 Mumbai