Role: VP – Enterprise Digital Systems & Technologies

Location: Delhi NCR (Hybrid)

EXL is seeking a core technologist and delivery leader to establish and scale the Enterprise Digital Delivery within the Enterprise Digital function. This role is pivotal in driving technology-led transformation , shaping enterprise application strategy , and building a future-ready practice that accelerates EXL’s digital journey globally.

The leader will be accountable for designing, delivering, and governing enterprise applications (SaaS, ERP, CRM, BPM, custom applications) while embedding cutting-edge digital capabilities such as cloud-native solutions, API-led architecture, AI/ML, and automation frameworks .

The role combines deep technical expertise with large-scale delivery leadership , ensuring that EXL’s enterprise platforms are modern, integrated, and business-outcome driven

Key Responsibilities

Enterprise Application Delivery & Modernization

- Establish and scale the Enterprise Application Delivery CoE with a vision anchored in future technology trends .
- Ability to engage and manage enterprise digitization requirements with Enterprise Functions of HR, Finance, Sales & Marketing, Legal & Compliance, and Operations
- Ability to lead and develop In-House teams with a combination of Core Systems Technologies and Bespoke Applications
- Build reference architectures, playbooks, and reusable frameworks for enterprise application delivery.
- Drive talent development through advanced training, certifications, and structured career paths.
- Competence in Core Systems and Technologies related to HRIS, ERP, CRM, CMS, and Enterprise Workflows
- Proficient in a combination of Cloud Technologies and Hybrid Applications Environments.
- Lead delivery of enterprise platforms (ERP, CRM, HCM, BPM, SaaS, custom apps) with a focus on scalability, security, and performance .
- Drive cloud transformation, microservices adoption, and next-gen integration architectures .
- Ensure alignment of digital delivery with enterprise strategy, growth priorities, and ROI outcomes .
- Accelerate business process digitization using AI, automation, and data-driven intelligence.
- Champion user-centric adoption models with change management and next-gen training





Governance & Performance
- Implement a robust delivery governance framework , defining KPIs, SLAs, and risk controls
- Lead portfolio and program governance across multiple functions and geographies
- Ensure delivery excellence through agile, hybrid, and scaled frameworks
- Own executive-level reporting of delivery impact, risks, and transformation outcomes
- Lead Key Processes viz. User Experience, Security, Quality, Compliance, Financials

Strategic Partnerships

- Engage and manage Technology & Systems Solutions & Services Providers
- Manage vendor ecosystems to optimize delivery quality, and cost efficiency
- Represent EXL externally as a thought leader in digital delivery and enterprise applications

Technical & Delivery Skills

- Proven hands-on experience in delivering large-scale enterprise applications (ERP, CRM, HCM, BPM, SaaS platforms).
- Robust grounding in enterprise/solution architecture , API-first integration, and cloud-native/hybrid models .
- Hands-on understanding of AI/ML, RPA, and intelligent automation as levers for enterprise transformation.
- Solid knowledge of cybersecurity, compliance frameworks, and data architecture .
- Ability to lead multi-phase rollouts, upgrades, integrations, and migrations in complex enterprise environments.
- Strong knowledge of agile, hybrid, and traditional program management methodologies .
- Solid background in solution architecture – designing scalable, secure, and integrated enterprise application landscapes.
- Experience with cloud-based architectures (AWS, Azure, GCP) and hybrid deployment models.
- Strong understanding of API-led integration, microservices, data flows, and middleware platforms .
- Ability to evaluate and recommend emerging technologies, SaaS products, and automation tools for business impact.

Leadership & Influence





- Ability to build and scale high-performing global delivery teams .
- Skilled at CXO-level engagement , influencing strategy and enabling IT-business convergence.
- Recognized for building cross-functional collaboration between business, IT, and operations.
- Strong track record of talent mentoring, COE building, and capability scaling .
- Ability to manage internal stakeholders
- Time management and workload planning skills
- Focus on quality and process improvements
- Project management
- Ability to engage and influence CXO-level stakeholders and align IT with business priorities.
- Demonstrated success in building and mentoring high-performing delivery and architecture teams .
- Strong cross-functional leadership with ability to bridge business, IT, and operations .

Education Bachelor’s in computer science, Information Technology, Engineering, or equivalent (required).

Master’s (MBA or equivalent) with focus on Technology Management, Information Systems, or Business Strategy (preferred).

Certifications strongly desirable

- Enterprise Architecture (TOGAF, AWS/Azure/GCP Architect)
- Program/Portfolio Management (PMP, SAFe Agile, PgMP, PRINCE2)
- Cloud & SaaS Platforms (SAP, Oracle, Salesforce, Workday, ServiceNow)
- BPM & Automation (Lean Six Sigma, BPM certifications)

Work Experience Requirements

- 18+ years of leadership experience in enterprise applications, technology delivery, or consulting.
- Proven success in setting up and scaling CoEs for enterprise application delivery.
- Deep experience in SaaS platforms, automation, cloud-native architecture, and integrations.
- Strong track record in global delivery governance, portfolio management, and risk control.
- Demonstrated ability to future-proof enterprise platforms with emerging technologies.
- Recognized for thought leadership and innovation in enterprise applications and digital delivery.
- Experience in BPM, consulting, or large-scale global operations highly desirable.
- Demonstrated leadership in talent development, COE building, and cross-functional collaboration .
- Demonstrated ability to scale programs, drive organization-wide change, and deliver tangible business outcomes.

📌 Vice President (Delhi)
🏢 EXL
📍 Delhi