Hi Folks, /n We are hiring for the below role with the leadinf Edutech Firm. /n Role- Customer Relationship Manager (Key Accounts Manager) – BPO / Education Consulting /n Location: Chembur, Mumbai (Work from Office) /n Working Hours: Monday to Saturday, 2:00 PM – 11:00 PM /n Experience: Minimum 5 years in a BPO or customer-facing environment /n Compensation: Up to ₹4,50,000 per annum + attractive commissions and performance bonuses /n About the Role /n We are seeking an experienced and dynamic Customer Relationship Manager (Key Accounts Manager) to join our growing education consulting team. The ideal candidate will have a strong background in client handling within a BPO or customer service setup, excellent communication skills, and an interest in sales and relationship management.You will play a key role in guiding British and European studentswho aspire to pursue university education, ensuring a smooth and successful admission journey. /n What will you actually do? /n 1.Talk to students /n /n

- Speak with students over phone/email.

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- Understand their requirements and answer their questions.

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- Keep regular follow-ups with them.

/n /n 2.Convert interested students into admissions /n /n

- These students are already counselled and interested.

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- Your job is to convince them to complete the admission.

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- You will have sales/conversion targets.





/n /n 3.Check student documents /n /n

- Check whether the student's profile and documents are complete.

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- Coordinate with the admin team for university applications.

/n /n 4.Coordinate with universities /n /n

- Submit applications.

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- Communicate with university representatives.

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- Schedule interviews and assessments.

/n /n 5.Help students prepare /n /n

- Guide students before university interviews.

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- Make sure they understand what they need to do.

/n /n 6.Follow up until admission is completed /n /n

- Once the university gives an offer, coordinate for finance/fee-related formalities.

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- Make sure both admission and finance approvals are completed.

/n /n 7.Collect processing fees /n /n

- You may need to follow up with students for applicable processing fees.

/n /n What kind of candidate are they looking for /n /n

- 5+ years of experience

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- BPO / Customer Service / Customer Relationship / Account Management experience

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- Excellent English communication

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- Good convincing and sales skills

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- Experience handling customers/clients

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- Ability to do regular follow-ups

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- Valuable coordination and organizational skills

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- Comfortable speaking with international customers.

/n /n Interested candidates please share your updated resume on [email protected]

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