- 8+ years of relevant experience in UKG/Kronos Workforce Management.
- Strong functional expertise in UKG Workforce Management business processes.
- Proven experience in enterprise production support / AMS engagements.
- Hands-on experience in UKG configuration and troubleshooting.
- Strong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes.
- Experience handling P1/P2 and other business-critical production incidents.
- Positive understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Strong analytical and root-cause analysis skills.
- Ability to work independently and manage multiple priorities.
- Strong written and verbal communication skills.
- Solid stakeholder and customer management capabilities.
Preferred Skills
- UKG certification(s).
- Experience with UKG Pro Workforce Management / UKG Dimensions.
- Experience with UKG Workforce Central.
- Experience supporting global or large-scale UKG environments.
- ITIL certification.
- Experience with ServiceNow or similar ITSM platforms.
- Exposure to Agile delivery methodologies.