Job Summary

We are currently seeking a Transition Advisor to join our team in Bangalore, Karnataka, India.

Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires robust expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation). In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence.

Responsibilities 1) Transition Planning Strategy (Digital Workplace)

- Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
- Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
- Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
- Define RACI, communication plan, escalation matrix, and cross-tower dependency map
- Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
- Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)





1. Knowledge Transfer Service Readiness

- Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
- Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
- Validate process mapping (AS-IS TO-BE) and operational readiness (people/process/technology)
- Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live

1. Governance, RAID Risk Management

- Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
- Maintain RAID log, mitigation actions, and issue resolution governance
- Monitor milestone adherence, escalate deviations, and manage corrective action plans
- Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
- Drive security, access, compliance, and change control readiness as part of go-live criteria

1. Resource Planning Offshore Ramp-up (Workplace)

- Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
- Coordinate hiring/onboarding/training, shadow support, and role readiness




- Drive shadow 'reverse shadow' steady-state transition model with measurable capability checkpoints
- Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)

1. Tools, Data Reporting (Digital Workplace)

- Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
- Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
- Ensure operational runbooks, monitoring, and escalation paths are validated and tested

1. Financial Commercial Oversight

- Track transition effort/burn vs plan; support transition financial governance
- Ensure scope control, change management, and impact assessments for transition changes
- Support cost modelling, ramp profiles, and assumptions for transition estimation and governance

1. Stakeholder Management (Client + Internal)

- Act as the primary transition interface for client stakeholders
- Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
- Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
- Ensure high confidence through structured communications and transparent risk management

1. Stabilization Handover to BAU

- Define exit criteria and transition completion acceptance
- Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization
- Ensure smooth handover to steady-state delivery teams with complete documentation and ownership
- Capture lessons learned, closure documents, and implement continuous improvement actions

📌 Transition Advisor (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru