Company Description Danlaw Technologies India Limited is part of Danlaw, a global leader in connected cars and automotive electronics. The team designs and builds innovative technology for many of the world’s largest automotive manufacturers, with a strong focus on research and development to meet rapidly evolving industry needs.

Its wholly owned subsidiary, Danlaw Electronics Assembly Limited, provides advanced electronics manufacturing services for automotive, industrial controls, instrumentation, and aerospace sectors. Danlaw is recognized for ground-breaking technology, efficient development practices, and adaptive solutions that perform well in dynamic environments. Its world-class connected vehicle solutions make Danlaw one of the largest suppliers of connected automotive gadgets worldwide.

Role Description The Trainee Customer Support Engineer role is a full-time, on-site position based in Chennai. The role involves providing technical and application support to customers using Danlaw’s automotive and electronic solutions, including troubleshooting issues, documenting resolutions, and escalating complex problems to senior engineers when needed.

The trainee will assist in configuring systems, performing basic diagnostics, and supporting product deployment and installation activities. Day-to-day responsibilities include responding to customer queries via phone, email, or support portals, maintaining accurate records in support tools, and following established processes and service-level commitments.



The role also includes learning product features, participating in training sessions, collaborating with engineering and manufacturing teams, and contributing to continuous improvement of customer support practices.

Qualifications

- Strong technical aptitude with basic knowledge of electronics, embedded systems, or automotive technologies, and willingness to learn domain-specific tools and platforms.
- Customer service and communication skills, including transparent verbal and written communication, active listening, and a professional, solution-focused approach to client interactions.
- Analytical and problem-solving abilities, with capacity to troubleshoot issues methodically, interpret technical information, and document findings accurately.
- Familiarity with computer hardware and software, ticketing or helpdesk systems, and standard office productivity tools.
- Bachelor’s degree or diploma in Engineering (Electronics, Electrical, Computer Science, Automotive, or related field) or an equivalent technical qualification.
- Ability to work on-site in Chennai, collaborate within cross-functional teams, and follow structured processes and quality standards.
- Prior internship or academic project experience in automotive electronics, customer support, or technical assistance is an advantage.
- Willingness to work in shifts if required and adapt to evolving technologies and products in the connected vehicle space.

📌 Trainee customer support engineer (Chennai)
🏢 Danlaw Technologies India
📍 Chennai