We are looking for a Customer Support Associate to handle customer queries, provide information about company products and services, maintain customer relationships, and support lead conversion.
Key Responsibilities
- Handle inbound customer calls and explain products/services.
- Contact existing and prospective customers using provided scripts.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries and service-related issues.
- Collect and maintain accurate customer information.
- Maintain and update customer data in CRM.
- Complete daily calling targets within timelines.
- Follow up with customers regularly.
- Support lead conversion.
- Maintain proper records of customer interactions.
Candidate Requirements
- Fresher withy valuable communication or Experience in BPO / Call Center / Customer Support environment preferred.
- Good communication and interpersonal skills.
- Patience and ability to handle customers professionally.
- Basic computer knowledge and operating skills.
- Typing speed of minimum 20 WPM.
- Comfortable working in rotational shifts.
Note: We have this opening for male candidates only Anyone from Punjabi language understanding would be preferred
Interested candidates can share their CV on (phone hidden)