We are looking for Telecallers to join our team and handle customer enquiries, new sales calls, technical queries and customer escalations for our Digital Safety Band project.
Key Responsibilities
- Handle new customer enquiries through phone calls.
- Make outbound calls to prospective customers and leads.
- Explain the product features, benefits and usage clearly.
- Identify customer requirements and generate qualified sales leads.
- Handle basic technical/product-related queries.
- Follow up with interested customers until conversion.
- Coordinate with the Sales, Technical and Customer Support teams.
- Register and manage customer complaints and escalations.
- Escalate technical issues to the appropriate technical/support team.
- Maintain accurate customer and call records in the CRM.
- Follow up after sales to ensure proper activation and customer satisfaction.
- Achieve assigned daily and monthly call, follow-up and sales-support targets.
Candidate Requirements
- Good Tamil communication skills; basic English preferred.
- Positive telephone communication and listening skills.
- Basic computer knowledge.
- Comfortable using CRM/WhatsApp and making regular calls.
- Ability to understand and explain basic product/technical information.
- Positive attitude and willingness to learn.
- Freshers can apply.
- Previous experience in telecalling, customer support, sales or technical support will be an advantage.
Preferred Skills Communication | Customer Handling | Telecalling | Lead Follow-up | Basic Technical Understanding | CRM | Escalation Handling
Performance AreasAreaResponsibility New EnquiriesRespond quickly and professionallyOutbound CallsGenerate and qualify leads Product SupportExplain basic product usage Technical SupportHandle basic issues and escalate complex casesFollow-upConvert enquiries into customers EscalationsRecord, coordinate and close complaints CRMMaintain accurate call and customer dataWhy Join Us?
- Opportunity to work on an innovative safety technology project
- Training on product, sales and technical handling
- Career growth in Sales / Customer Support / Technical Support
- Performance-based growth opportunities
- Professional working environment
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits
- Provident Fund
Application Question(s):
- How many years of exp with the telecallers?
- Do you have a technical skill (Hardware and software)
Language:
- English (Required)
Location:
- Dindigul, Tamil Nadu (Dindigul) (Required)