Technical Account Manager /n Adaptive Automation Technologies Inc. /n Location: Mumbai (Onsite) | Reports to: Founder & CEO /n Industry: Cybersecurity SaaS Why this role/n This is not a traditional customer success role. /n As the first Technical Account Manager at Adaptive, you'll own the technical relationship with our enterprise customers post-sale and help build the foundation for how we manage and grow customer accounts as we scale. /n You'll work directly with DevOps, Security, SRE, and Engineering teams to deploy, operationalize, and expand Adaptive across complex production environments. You'll be hands-on with infrastructure, troubleshoot real technical problems, and become a trusted technical partner to our customers. /n You'll directly influence adoption, expansion, retention, and long-term customer success, while helping define the processes, playbooks, and best practices for the TAM function at Adaptive. /n If you enjoy being hands-on with infrastructure, working closely with customers, and solving real security problems, this role puts you at the center of it. /n Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.

What you'll do/n /n

- Own the post-sales technical relationship for a portfolio of enterprise customers

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- Lead customer onboarding and deployments across cloud infrastructure, databases, VMs, and Kubernetes

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- Work hands-on with DevOps, SRE, Security, and Engineering teams in production environments

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- Develop a deep understanding of each customer's architecture, security requirements, and infrastructure

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- Troubleshoot issues across IAM, networking, authentication, databases, secrets, and access workflows

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- Own technical escalations and work closely with Adaptive's engineering team to drive issues through resolution

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- Drive product adoption and measurable security and compliance outcomes across customer environments

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- Run regular technical and account reviews with engineering and security stakeholders

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- Proactively identify risks, gaps, and opportunities to improve how customers are using Adaptive

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- Identify expansion opportunities across current teams, infrastructure, and use cases and partner with the commercial team to drive them forward

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- Act as the voice of the customer to Product and Engineering, helping influence product priorities and roadmap

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- Build the playbooks, processes, and best practices for Technical Account Management as Adaptive scales

/n Who you are/n /n

- 5–10 years of experience in a technical role, ideally across Technical Account Management, Solutions Engineering, or Infrastructure-focused customer-facing engineering roles

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- Strong understanding of cloud infrastructure and enterprise systems

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- Familiarity with AWS / Azure / GCP, Kubernetes, and databases such as PostgreSQL, MySQL, and MongoDB is preferred but not mandatory

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- Strong understanding of infrastructure security, identity and access management, and modern cloud environments

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- Able to debug real production issues across infrastructure, networking, authentication, and access

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- Comfortable working directly with technical teams at enterprise customers

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- Able to translate complex technical issues clearly for both engineering teams and security leadership

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- Strong sense of ownership and comfortable driving problems through to resolution

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- Proactive, customer-oriented, and comfortable operating in a fast-moving startup environment

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- Excited by the opportunity to build a function from the ground up rather than inherit an established playbook

/n What success looks like/n You'll become the trusted technical partner for Adaptive's customers, ensuring they successfully deploy and expand the platform across their environments. /n Over time, you'll help turn what works with our customers today into a repeatable TAM motion — defining how we onboard customers, measure adoption, run technical reviews, manage escalations, identify expansion opportunities, and ultimately scale the function as Adaptive grows.

📌 Technical Account Manager - Infrastructure Security (Mumbai)
🏢 adaptive
📍 Mumbai