Tech Mahindra is hiring for international voice process-Inbound calls at Pune location.

Role & responsibilities

- Resolving billing issues using query solving techniques and providing explicit and concise information.
- Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

Preferred candidate profile: With minimum of 1 Year of experience in international voice process along with inbound calls.

Perks and benefits

SALARY - 3.5 TP 5 LPA (please note, we can offer on the basis of your last/current CTC)

SHIFTS- US ROTAIONAL SHIFTS

WEEK OFF - 2 ROTAIONAL WEEK OFFS

BOTH WAY CAB SERVICE

Total Experience

Years of relevant current/last experience into voice process:

Current/last fixed CTC

Expected CTC

Notice Period

📌 Tech Mahindra is hiring For "international Voice Process"-Inbound Call (Pimpri-Chinchwad)
🏢 Tech Mahindra
📍 Pimpri-Chinchwad