Requirements

- Team management experience
- Communication skills - B2 High/C1 Level
- Minimum of 1 year's experience within a contact Centre environment as a Team Manager
- Experience within customer services (Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Solid coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking

Education

- Graduate

Position Team Leader - Travel Process (Inbound)

Gurgaon (Sector 30)

Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)

Minimum 1 year TL experience

24/7 shifts | 2 days off

Education





- HSC / Grad

Experience

- Minimum 1 year of experience as a TL / Customer Service Experience (Inbound)
- Background: BPO Experience
- Experience Target: Experience in handling team; have managed clients; hands-on excel and people management skills

Skills

- Good communication skills
- Excel knowledge
- People management
- Leadership skills
- Quick Learner
- Adaptability
- Handled attrition & shrinkage

Notice Period

- Minimum 15 days or immediate

Locations

- Gurgaon, India, 122003

📌 Team Leader - GGN (India)
🏢 Foundever
📍 India