Job Summary

We are currently seeking a Systems Engineering Specialist - MDM to join our team in Bangalore, Karnataka, India. This is a senior advisory role responsible for defining, governing, and stabilizing large-scale Mobile Device Management (MDM) and Endpoint Management services. The role combines deep technical authority with consulting, transition leadership, and operational oversight across enterprise customers.

Responsibilities

- MDM / UEM Engineering Operations - Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.

- Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.

- Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.

- Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization.

- Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis.

- Define MDM architecture standards, security baselines, and governance models.

- 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.

- Advance level of knowledge about Intune/SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.

- Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune).

- Interfaces with customer and account-based teams on projects.





- Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices.

- Provides 3rd-level technical support in resolving internal and customer technical issues.

- Responsible for providing configuration management services to Account Focused/leveraged accounts.

- Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune.

- Knowledge in Infrastructure Management using SCCM and co-management.

- Very sound knowledge on various Imaging engines and Windows 10 imaging technology.

- Able to develop custom deployment scripts; VBS, batch, PowerShell.

- Understanding on Package server, Task server, server concepts.

- Robust in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue.

- Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients.

- Knowledge of SCCM Client management Suite all Levels.

- Should be able generate custom reports using SQL queries.

- Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.

- Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health.

- Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools.

- Upgrade the SCCM infrastructure to ensure optimal performance and security.

- Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines.

📌 Systems Engineering SPECIALIST - MDM (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru