G5 engineers perform more advanced troubleshooting on VMware and Hyper-V environments, manage VM configuration tasks, and assist with operational maintenance and patch cycles.
Key Responsibilities
- Troubleshoot VM-related issues:
- Performance degradation (CPU Ready, Memory Ballooning, Storage Latency)
- VM snapshot growth
- Virtual NIC configuration and connectivity issues
- Manage VM lifecycle operations:
- VM provisioning/deprovisioning (as per SOP)
- VM hardware modifications
- Clone/Template deployment support
- Perform datastore-level analysis:
- Space utilization
- Thin-provision monitoring
- Datastore alerts and pathing checks
- Troubleshoot ESXi/Hyper-V host warnings alerts.
- Validate and support patching and upgrades (ESXi/Hyper-V).
- Coordinate with storage teams for host/datastore-related issues.
- Assist in vCenter/Cluster object management and permissions.
- Troubleshoot vMotion/Live Migration failures.
- Mentor G4 engineers and review ticket quality.