nnAre you passionate about student counselling, academic support, and customer success ? Join a leading Online Education organization and help students successfully navigate their academic journey.
nn Location: Bangalore
n Role: Academic Advisor
n Experience: 2–6 Years in Academics / Student Counselling
n Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
nnKey Responsibilities
n• Act as the first point of contact for students and address academic & administrative queries.
n• Coordinate between students and university departments.
n• Track students’ academic progress, submissions, and course requirements.
n• Handle Inbound & Outbound calls, emails, and chats .
n• Support students with semester and subject-related queries.
n• Ensure timely completion of academic requirements.
n• Drive student satisfaction, re-registration, and program completion .
n• Identify and escalate priority issues while ensuring timely resolution.
n• Maintain MIS, reports, and student records using Excel & PPT .
n• Work closely with internal teams, faculty, and SMEs.
nnWhat We’re Looking For
n✅ Strong verbal, written & listening communication
n✅ Student counselling / academic process experience
n✅ Problem-solving & interpersonal skills
n✅ Knowledge of CRM / ticketing systems
n✅ Positive Excel & reporting skills
n✅ Ability to multitask and work under pressure
n✅ Willingness to work on weekends on a rotational basis