We're Hiring | Student Advisor – Bangalore /n Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey. /n Location: Bangalore /n Role: Academic Advisor /n Experience: 2–6 Years in Academics / Student Counselling /n Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams /n Key Responsibilities /n • Act as the first point of contact for students and address academic & administrative queries. /n • Coordinate between students and university departments. /n • Track students' academic progress, submissions, and course requirements. /n • Handle Inbound & Outbound calls, emails, and chats. /n • Support students with semester and subject-related queries.
/n • Ensure timely completion of academic requirements. /n • Drive student satisfaction, re-registration, and program completion. /n • Identify and escalate priority issues while ensuring timely resolution. /n • Maintain MIS, reports, and student records using Excel & PPT. /n • Work closely with internal teams, faculty, and SMEs. /n What We're Looking For /n Strong verbal, written & listening communication /n Student counselling / academic process experience /n Problem-solving & interpersonal skills /n Knowledge of CRM / ticketing systems /n Positive Excel & reporting skills /n Ability to multitask and work under pressure /n Willingness to work on weekends on a rotational basis