: Floor Manager

Unique Job Role Floor Manager Function Sales Reporting to Store Manager LFS/ Store Manager 1

Business Jewellery Grade Date ---

Job Details To effectively manage the sales, operations & administration of a floor/designated area and to meet or exceed the business targets of sales, profitability, ROI etc.

External Interfaces Internal Interfaces

- Key customers Regional teams VM team Merchandising team Support teams

Job Requirements

Education Graduate

Relevant Experience 5- 8 years

Behavioural Skills Customer Centricity Delivers Results Build Effective Teams Nurtures Relationships Passionate about our Categories & Products

Knowledge Sales/ retail experience

Process Contributions

Process Contribution Process Outcome Performance Measure

Sales: Evaluation and control: Conducting business performance reviews

1. Create and distribute the targets among the members assigned to the

floor/ designated area monthly; discuss with Store Manager and seek approval from the ABM
1. Develop reporting & review mechanisms to track operational

performance and ensure course correction & corrective action, as appropriate. ● Business performance review calendar ● Percentage of deviation from target achievement Sales: Retail Operations: Store Management
1. Maintain a daily report on individual’s actual vs target sales numbers

and take corrective actions if appropriate
1. Place indents for the stock based on the options shown by the

symphony systems and ensure optimization
1. Monitor cold calling of the potential customers list shared by the

regional CEE and ensure quality of customer interaction
1. Ensure adherence of the staff to the Code of Conduct viz. Rules &

Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess,



etc.
1. Drive the Golden Harvest Scheme as per the policy and ensure RSOs

educate the customers about the scheme ● Store operating policy ● Increase in customer satisfaction score ● Increase in revenue ● Number of cases of non-compliance ● Adherence to timelines
1. Identify people capable among the staff to conduct periodic events for customer birthdays, anniversaries, dormancy drives, GHS awareness programs etc. and ensure maximum customer participation through tele calling and personal invites; Coordinate with external parties to execute the programs 7. Ensure the maintenance of stock level and its replenishment as per the sales in the floor/ designated area 8. Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis 9. Address the grievances of the staff and act as the first point of contact for admin related problems 10. Conduct a joint performance appraisal meeting along with the Store Manager 11. Monitor the regular customer interactions of the RSOs and assist in closing a sale and providing customer support in exceptional cases 12. Ensure implementation of lean retaining principles in the store

Sales: Retail Operations: Feedback management
1. Collate and relay customer feedback to the corporate teams like the

merchandising, retail operations etc.



to improve customer satisfaction and store ratings ● Feedback mechanism ● Increase in customer satisfaction score Sales: Retail operations: Incentive management
1. Ensure pay-out of the incentive schemes to the store staff as per

individual performance with coordination from the relevant teams ● Incentive scheme management ● Number of cases of non-compliance Sales: Retail operations: Training and development
1. Identify the training champions among the RSOs to conduct the train

the trainer sessions and ensure further trickle down of the training to the other staff
1. Conduct a training need identification for the staff and identify

retaining requirements ● Annual training calendar ● Effectiveness of training ● Increase in sales Sales: Retail operations: Recruitment & Selection
1. Conduct interviews for the selection of store staff with coordination

from the HR teams and regional teams ● Recruitment policy ● Quality of new hires Retail operations: Field sales operations management: Customer complaint resolution
1. Manage customer queries and complaints as per the company

guidelines; Identify and engage with high profile and regular customers to extend better services ● Complaint resolution policy ● Customer satisfaction scores People & Talent Management
1. Drive a culture of diversity, performance and transparency in the

store and ensure the employees in the store are engaged.
1. Mentor and develop staff using a supportive and cooperative

approach.
1. Ensure talent pipeline is created by succession planning for the critical

positions in the region. ● Employee Engagement ● Performance ● Diversity & Integration Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Store Manager (Hyderabad)
🏢 Titan Company
📍 Hyderabad