Specialist, Application Support

We are seeking a highly motivated and technically skilled Application Support Specialist to join our Application Support team. The ideal candidate will be responsible for providing production support, incident management, problem resolution, performance monitoring, and operational excellence for business-critical applications.

The role requires strong troubleshooting skills across application, infrastructure, database, and cloud environments. Experience with Google Cloud Platform (GCP) is highly desirable, while exposure to Microsoft Azure will be considered an added advantage.

Key Responsibilities

- Provide L1/L2/L3 application support for mission-critical business applications.
- Monitor application health, performance, and availability using enterprise monitoring tools.
- Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Collaborate with development, infrastructure, database, and cloud teams to resolve complex technical issues.
- Support application deployments, configuration changes, and release activities.
- Maintain operational documentation, knowledge articles, and support runbooks.
- Participate in on-call support and major incident management processes.
- Monitor logs and identify trends to proactively address potential issues.
- Manage service requests, incidents, and problem tickets using ITSM tools such as ServiceNow.
- Ensure compliance with operational standards, security policies, and change management processes.
- Drive automation and continuous improvement initiatives to enhance support efficiency.





Required Qualifications

- Bachelor’s degree in computer science, Information Technology, or related discipline.
- 3 – 5 years of experience in Application Production Support or Application Operations.
- Strong understanding of Incident, Problem, Change, and Release Management processes.
- Experience supporting web-based, distributed, and enterprise applications.
- Experience monitoring application availability, infrastructure health, and network performance across multi-cloud environments using tools such as Coralogix, Datadog, Grafana, Azure Monitor, and Google Cloud Monitoring.
- Experience supporting containerized applications running on Kubernetes platforms such as GKE and/or AKS.
- Experience working in Linux/Unix and Windows environments.
- Strong understanding of application logs, debugging, and performance analysis.
- Excellent analytical, communication, and stakeholder management skills.
- Familiarity with scripting languages such as PowerShell, Shell Script, or Python.
- Experience performing pre-post migration health checks, connectivity testing to ensure operational stability.
- Experience supporting and troubleshooting connectivity between multi cloud environments, including VPC/ VNet peering, routing, firewall configurations, and hybrid cloud integrations.





Preferred Qualifications

Cloud Platforms

- Hands-on experience with Google Cloud Platform (GCP) including:
- Compute Engine
- Cloud Run
- Kubernetes Engine (GKE)
- Cloud Storage
- Cloud Monitoring & Logging
- IAM and Security Controls
- VPC Networking and Firewall Management
- VPC Peering and Hybrid Connectivity
- Cloud Armor

Added Advantage

- Exposure to Microsoft Azure services such as:
- Azure App Services
- Azure Virtual Machines
- Azure Kubernetes Service (AKS)
- Azure Monitor
- Azure Storage
- Azure Active Directory

Technical Skills

Mandatory

- Application Support / Production Support
- Incident & Problem Management
- SQL & Database Troubleshooting
- Linux/Windows Administration
- Monitoring & Alert Management
- Log Analysis & Performance Troubleshooting
- Google Cloud Platform (GCP) and Azure
- Kubernetes and Container Technologies
- ServiceNow or similar ITSM platforms

Preferred

- DevOps/CI-CD Tools (Jenkins, GitHub Actions, Azure DevOps)
- API Troubleshooting (REST, SOAP)

Soft Skills

- Strong problem-solving and analytical mindset
- Ability to work under pressure during critical incidents
- Excellent verbal and written communication
- Solid customer and stakeholder management skills
- Ability to work independently and within global teams

Nice to Have

- ITIL Foundation Certification
- Google Cloud Certification (Associate Cloud Engineer or Professional Cloud Certifications)
- Microsoft Azure Certification
- Experience supporting SaaS or cloud-native applications
- Experience with automation and operational excellence initiatives

📌 Specialist, Application Support (Chennai)
🏢 NIELSENIQ INDIA
📍 Chennai