Role Objective The Windows Software Engineer - L2 plays a key role in administering, maintaining, and troubleshooting Windows-based systems to ensure high availability, security, and optimal performance. This position involves providing support to L1 engineers, addressing escalated technical issues, automating routine system tasks, and collaborating with cross-functional IT teams to enhance and sustain a robust infrastructure..

Key Responsibilities

Windows Software Engineer - L2 at 7-Eleven comes with a lot of responsibility - and lots of fun. You're looking for a role where the candidate typically handles mid-level technical responsibilities related to Windows environments. The role often involves troubleshooting, system administration, and support for Windows-based infrastructure. Here are the key responsibilities:

Manage and support Windows Server environments, including Windows Server 2012 R2, 2016, 2019, and 2022.

- Troubleshoot and resolve L2 Windows infrastructure incidents, performance issues, connectivity problems, service failures, and system-related issues.
- Plan, coordinate, and implement monthly Windows security and quality updates using enterprise patching tools such as Tanium and WSUS.
- Analyze security vulnerabilities and CVEs, identify affected servers, coordinate remediation activities, and ensure compliance with security requirements.
- Perform and coordinate Windows Server in-place upgrades and migration activities, including pre-checks, backups, upgrade execution, and post-upgrade validation.
- Support Active Directory services, including user and computer objects, security groups, Group Policy, domain controllers, and related authentication issues.
- Support Windows workloads hosted on VMware vSphere, including VM provisioning, troubleshooting, snapshots, VMware Tools, and coordination with virtualization teams.
- Support Windows servers hosted in Azure and integrated with Azure Arc, including connectivity, agent health, monitoring, and troubleshooting.
- Monitor server health, CPU, memory, disk utilization, Windows services, event logs, and application/system performance.
- Develop and maintain PowerShell scripts to automate repetitive administrative tasks, health checks, reporting, patch validation, inventory collection, and remediation activities.
- Manage incidents, service requests, changes, and tasks in ServiceNow while ensuring accurate documentation, assignment, prioritization, and SLA compliance.
- Work closely with vulnerability Management teams to remediate vulnerabilities, implement security configurations, and maintain Windows infrastructure compliance.
- Analyze Windows Event Logs, system logs, performance counters, network connectivity, services, registry settings, and application dependencies to identify root causes.




- Maintain technical procedures, troubleshooting guides, operational runbooks, knowledge articles, and infrastructure documentation.
- Coordinate with application, network, security, database, VMware, cloud, and other infrastructure teams to resolve complex technical issues.
- Identify opportunities to improve Windows administration processes through automation, standardization, monitoring, and proactive remediation.
- On-Call & Production Support - Provide timely support for critical production incidents and participate in scheduled maintenance and after-hours activities when required.
- Participate in a 24x7 shift rotation as required by the team.
- Manage DNS and IP configurations, troubleshoot name-resolution issues, and work with Network teams to resolve connectivity and DNS-related problems.
- Create, monitor, validate, and remove VM snapshots in accordance with operational and change-management procedures while ensuring snapshot-related risks are appropriately managed.
- Coordinate with hardware and software vendors to troubleshoot and resolve hardware, firmware, driver, and OS-level issues, including vendor case management and follow-up.
- Troubleshoot disk-space issues, system slowdowns, high CPU and memory utilization, Windows service issues, and other performance-related problems. Analyze system resources and implement appropriate remediation.
- Install, configure, troubleshoot, and maintain Windows-based enterprise applications while coordinating with application owners and vendors as required.
- Configuring Group Policy Objects (GPOs) for security and compliance.
- Troubleshoot Windows Server issues, operating system errors, application issues, performance problems, service failures, connectivity issues, and patching failures.
- Resolve Level-2 escalations related to Windows OS, enterprise applications, system performance, connectivity, and infrastructure-related issues.
- Troubleshoot user access and authentication issues involving Active Directory, LDAP, Kerberos, Group Policy, domain controllers, security groups, and related authentication services.
- Participate in a 24x7 shift rotation to provide timely support for critical business operations, production incidents, planned maintenance, and infrastructure-related emergencies.

Required Skills Windows Software Engineer - L2,



candidates should have a strong technical foundation in Windows server environments, troubleshooting expertise, and automation skills. Below are the key skills required for this role:

Experience in Windows Server 2012 R2, 2016, 2019, and 2022

Knowledge of Active Directory (AD) management, including users, groups, Group Policy, and Domain Controllers

Familiarity with Windows Registry, Event Logs, Services, and Performance Monitoring

Experience troubleshooting disk space, CPU/memory utilization, system performance, and application failures

Hands-on experience with Windows Event Viewer, Sysinternals tools, and Performance Monitor (Perfmon)

Hands-on knowledge of Remote Desktop Services (RDS) and troubleshooting RDS-related issues

Experience with WSUS, SCCM/MECM, Tanium for Windows patch deployment and troubleshooting

Knowledge of Windows Defender, security policies, and Windows security configurations

Hands-on experience with VMware vSphere

Experience managing Virtual Machines (VMs), snapshots, VMware Tools, and resource allocation

Strong understanding of TCP/IP, DNS, DHCP, IP addressing, and VPN troubleshooting

Knowledge of LDAP and Kerberos authentication and troubleshooting user access/authentication issues

PowerShell scripting experience for automation, health checks, reporting, and bulk administrative operations

Understanding of Windows-based enterprise applications and the .NET Framework

Experience with Windows OS patching, vulnerability remediation, and security updates

Experience troubleshooting Windows patching failures and OS-level issues

Strong analytical, troubleshooting, and root cause analysis skills

Ability to independently handle L2 incidents and technical escalations

Ability to collaborate effectively with L1, L3, Application, Network, Security, Cloud, VMware, and other IT teams

Experience coordinating with hardware/software vendors for OS-level, hardware, and application-related issues

Working knowledge of ServiceNow for Incident, Request, Change, and Task management

Ability to follow Standards, Processes & Procedures, Baseline Documents, and operational guidelines

Valuable written and verbal communication skills with strong attention to detail

Strong documentation skills and ability to create and maintain technical procedures, knowledge articles, and troubleshooting guides

Ability to work independently, prioritize multiple tasks, and manage business-critical incidents

Willingness and ability to participate in a 24x7 shift rotation and provide production support when required

Regularly communicate with technical leads, managers, and relevant stakeholders regarding problems, defects, security vulnerabilities, system changes, and future infrastructure requirements.

Required Skills

📌 Software Engineer II- Windows Server (Bengaluru)
🏢 7 Eleven Corporate Services
📍 Bengaluru