Manager - Social Security Cell Responsibilities & Key Deliverables 1.

Ownership and Guidance

- Overall ownership of the EPS processes for officers across AFS.
- Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell. 2.

Process Strengthening

- Develop and implement suitable process measures to strengthen the EPS claim process. 3.

Stakeholder Coordination

- Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).
- Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims. 4.

Database Management and Documentation

- Manage database and ensure query resolution.
- Maintain required documentation. 5.

Employee Guidance

- Guide employees on various issues related to EPS perks.
- Assist in developing an appropriate Plan of Action to avail EPS benefits. 6.

Legislative Knowledge

- Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations. 7.

Proactive Issue Identification





- Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases. 8.

Escalation Management

- Support in resolving escalations, notices, inspections, and queries.
- Respond to urgent requirements from EPFO, if any. 9.

Resource Optimization

- Effectively utilize internal resources and consultants to address routine and critical cases. 10.

Technical Proficiency

- Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.
- Strong communication skills.

Industry Preferred

Automobile, Consultancy, Human Resources, Legal Qualifications Master of Labour Studies; MBA in Human Resources / Industrial Relation General Requirements 10 to 15 years of work experience in Employee Relations, handling PF & EPS related work. Ability to work collaboratively across departments. Strong attention to detail and organizational skills. Proficiency in MS Office and familiarity with EPFO-related portals.

Experience Level Senior Level

📌 Social Security Manager (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai