TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow Developer - ITSM & GRC Module

Experience Range: 5 to 12 Years

Location: Hyderabad

Interview Date: Sunday Online

Must Have:

ServiceNow

- Robust experience in ServiceNow Development and Administration.
- Hands-on expertise in:
- ITSM Suite
- GRC/IRM Modules
- Flow Designer
- Service Catalog
- CMDB
- Integration Hub
- Virtual Agent (preferred)

Technical Skills
- JavaScript
- HTML/CSS
- REST & SOAP APIs
- JSON/XML
- ServiceNow Scripting
- MID Server Configuration
- Integration Development

ITSM Modules
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Asset & Configuration Management

GRC / IRM Modules
- Policy & Compliance
- Risk Management
- Audit Management
- Vendor Risk Management
- Operational Risk Management
- Integrated Risk Management (IRM)

Good-to-Have:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (ITSM)
- ServiceNow CIS - Risk & Compliance / GRC Certification
- ITIL Foundation Certification

Essential:

ServiceNow Development

- Design, develop, and customize ServiceNow applications and modules.
- Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs,



and Notifications.
- Develop workflows and Flow Designer solutions to automate business processes.
- Create and maintain Service Catalog items, Record Producers, and Knowledge Management solutions.
- Develop integrations with external systems using REST, SOAP, MID Server, and Integration Hub.

ITSM Responsibilities
- Implement and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Configure SLAs, approval workflows, assignment rules, and escalation mechanisms.
- Support CMDB management and Service Mapping activities.
- Drive ITSM process improvements and best practices aligned with ITIL standards.

GRC / IRM Responsibilities
- Configure and support Policy & Compliance Management.
- Implement Risk Management and Risk Assessment frameworks.
- Develop controls testing, compliance monitoring, and audit management workflows.
- Configure Vendor Risk Management and Operational Risk Management modules.
- Build dashboards, reports, and risk/compliance metrics for stakeholders.

Collaboration & Support
- Gather and analyze business requirements from stakeholders.
- Perform root cause analysis and troubleshoot platform issues.
- Participate in ServiceNow upgrades, patching, and platform optimization.
- Maintain technical documentation and development standards.

Minimum Qualification:

- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 ServiceNow Developer - ITSM & GRC Module Sunday Online Drive (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru