Principal Consultant ServiceNow Tech Lead

Job Summary

We are hiring an experienced Principal Consultant – ServiceNow Tech Lead to lead enterprise-scale ServiceNow implementations and provide technical leadership across development teams. This is a client-facing role that involves solution architecture, hands-on development, integrations, platform governance, and mentoring developers while delivering high-quality ServiceNow solutions.

Key Responsibilities

- Lead and mentor a team of ServiceNow developers, providing technical guidance and task ownership.
- Collaborate with business analysts, architects, and stakeholders to translate business requirements into technical solutions.
- Design, develop, and implement scalable ServiceNow solutions across multiple modules.
- Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents and define technical implementation roadmaps.
- Develop and customize workflows, business rules, client scripts, UI policies, UI actions, script includes, ACLs, Service Portal components, and APIs.
- Build integrations with third-party applications using REST, SOAP, Integration Hub, and Flow Designer.
- Participate in Agile sprint planning, development, code reviews, testing, and release management.
- Ensure adherence to ServiceNow development standards, technical governance, and best practices.
- Manage deployments, update sets, cloning, upgrades, and migration across ServiceNow instances.
- Monitor platform health, performance, scalability, security, and compliance through health scans and governance reviews.
- Resolve technical escalations, production issues, and provide support during releases and upgrades.
- Conduct knowledge-sharing sessions, technical workshops, and mentor team members on new platform capabilities.

Required Skills & Experience




- Solid experience in ServiceNow development and technical leadership.
- Proven experience leading client-facing ServiceNow implementation projects.
- Hands-on expertise in JavaScript, Glide APIs, debugging, update sets, and deployment processes.
- Experience with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, ACLs, Service Portal, Flow Designer, and Integration Hub.
- Strong experience integrating ServiceNow with third-party applications using REST and SOAP APIs.
- Experience with CMDB, Discovery, Event Management, and Service Mapping.
- Experience in greenfield implementation of ServiceNow modules.
- Experience in instance cloning, upgrades, migrations, and release management.
- Ability to review architecture, code quality, and ensure platform health and maintainability.
- Excellent communication, stakeholder management, analytical, and problem-solving skills.

Certifications
- ServiceNow Certified System Administrator (CSA) – Mandatory.
- One or more ServiceNow Implementation Specialist certifications such as:

- ITSM

- ITOM

- CSM

- HRSD

- GRC
- Additional ServiceNow certifications are a plus.

Preferred Skills
- Experience with Azure DevOps, Jira, TFS, Rally, or similar Agile tools.
- Experience with ServiceNow Proof of Concepts (POCs), demos, and solution architecture.
- Knowledge of newly released ServiceNow platform features and upgrades.

Ideal Candidate Profile
- Technical Lead / Senior ServiceNow Developer / ServiceNow Architect.
- Experience delivering enterprise ServiceNow implementations and managing development teams.
- Strong understanding of ServiceNow architecture, integrations, platform governance, and best practices.
- Ability to work directly with client stakeholders and enterprise architecture teams.

📌 Servicenow Developer (Bengaluru)
🏢 3across
📍 Bengaluru