Req ID: phone_number

Role Summary

Senior Tecsys Elite WMS / Elite Distribution ERP L3 Application Support Specialist

Provide advanced Level 3 application support for Tecsys Elite WMS and Elite Distribution ERP / distribution management processes where deployed. This role resolves complex production issues, supports integrations and configuration, drives root-cause analysis, and improves stability across warehouse and distribution operations.

The specialist is the senior escalation point for Tecsys-related incidents, partnering with operations, IT, integration, infrastructure/cloud, device/print, automation, external vendor, and Tecsys support teams to restore service and prevent repeat issues.

Core Responsibilities

- Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, loading, cycle counting, inventory, order management, purchasing, returns, and distribution processes.
- Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, interface failures, job failures, performance concerns, and user-reported system errors.
- Analyze application logs, SQL/data, interface messages, file transfers, job status, acknowledgments, and operational workflows where access is available; coordinate with Tecsys or platform teams for restricted SaaS/cloud diagnostics.
- Support integrations with ERP, EDI, carrier, e-commerce, reporting, automation/WCS, RF, label-printing, and external customer or supplier systems.
- Troubleshoot integration patterns relevant to the environment, including APIs/web services, EDI, SFTP/FTP or managed file transfer, scheduled/batch interfaces, middleware, and message-based or file-based exchanges.
- Coordinate approved retry, replay, reprocessing, reconciliation, and recovery procedures for failed or partially processed transactions.




- Own high-priority incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
- Coordinate Tecsys vendor escalations with clear documentation, replication steps, business impact, supporting evidence, sample payloads/files where appropriate, and test results.
- Support controlled configuration changes, workflow adjustments, master data corrections, role/security updates, release testing, cutover, and hypercare.
- Maintain runbooks, troubleshooting guides, monitoring procedures, escalation playbooks, and knowledge transfer for L1/L2 teams and business super users.

Required Qualifications
- 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
- 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
- Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
- Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
- Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
- Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation,



and support analysis where access is permitted.
- Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
- Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
- Solid communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Preferred Qualifications
- Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
- Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, 3PL Billing, TecsysIQ/analytics, or Order Management where deployed.
- Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
- Experience supporting warehouse automation, WCS, conveyors, AMRs, voice picking, barcode/RF, print-and-apply, or other material-handling technologies.
- Experience in complex distribution, 3PL, retail/e-commerce, wholesale distribution, or high-volume supply-chain environments.
- Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.

Success Measures
- Faster resolution of high-priority Tecsys production incidents.
- Reduced repeat incidents, transaction failures, manual corrections, and operational workarounds.
- Stable and reconciled WMS-to-Distribution ERP-to-shipping transactions.
- Successful Tecsys releases, patches, and upgrades with minimal disruption to warehouse operations.
- Improved inventory accuracy, order flow, warehouse productivity, and user confidence in Tecsys applications.

Location: Bengaluru / Noida / Hyderabad Work Model: Work from Office (5 Days a Week)

📌 Senior Tecsys Elite WMS Consultant (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru