Company Description Elevate Now is India’s first doctor-led weight loss program, focused on delivering science-backed solutions and sustainable results. The organization combines medical expertise, evidence-based methods, and personalized support to help individuals achieve long-term health improvements. With over 40,000 lives transformed, Elevate Now is expanding its reach and impact across diverse communities.

Team members join a mission-driven environment that values clinical rigor, customer trust, and measurable outcomes.

Role Description The Senior Retention Specialist is a full-time, in office role based in Bengaluru, responsible for maximizing customer retention and long-term engagement with Elevate Now’s programs. The role involves proactively connecting with existing customers through calls, messages, and meetings to understand their needs, track progress, and address concerns. The specialist will analyze customer behavior and feedback to identify risk of churn, recommend interventions, and collaborate with cross-functional teams to improve the customer journey.

Daily tasks include monitoring retention metrics, implementing retention strategies, resolving escalations, maintaining detailed records in CRM systems,



and providing input on program improvements. This role contributes directly to customer satisfaction, program adherence, and overall business growth.

Qualifications

- Candidates should possess strong customer-centric skills, including Customer Retention and Customer Satisfaction.
- Candidates should possess excellent interpersonal abilities, including Interpersonal Skills and Communication.
- Candidates should possess solid problem-solving capabilities, including Analytical Skills for interpreting data and retention trends.
- Relevant experience in customer success, account management, or retention roles, ideally in health, wellness, or subscription-based services.
- Ability to work on-site in Bengaluru, manage multiple priorities, and maintain accurate documentation and CRM entries.
- Comfort engaging with diverse customer profiles, with a compassionate and solution-oriented approach.
- Bachelor’s degree in business, communications, psychology, or a related field is preferred.
- Proficiency with MS Office and customer management tools; experience with CRM platforms is an advantage.

📌 Senior Retention Specialist (Bengaluru)
🏢 Elevate Now
📍 Bengaluru