- Handle franchisee onboarding, coordination, and ongoing support .
- Assist franchise partners with Swiggy and Zomato integration, setup, and management .
- Create and maintain Google Business Listings for franchise outlets.
- Prepare and maintain MIS reports, operational data, and performance reports .
- Provide daily operational support to franchise partners and resolve routine issues.
- Coordinate with internal teams such as Operations, Marketing, Accounts, and Technology to ensure smooth franchise operations.
- Track franchisee requirements, pending tasks, and follow-ups to ensure timely closure.
- Maintain proper documentation and records related to franchise operations.
- Monitor outlet-related updates and ensure franchisees follow company processes and guidelines.
- Regularly communicate with franchise partners and ensure a smooth working relationship.
Requirements:
- 1–2 years of experience in Franchise Support, Operations, F&B; Operations, Customer Support, or a similar role .
- Good knowledge of MS Excel / Google Sheets .
- Familiarity with Swiggy, Zomato, and Google Business Profile is preferred.
- Positive communication and coordination skills.
- Strong follow-up and problem-solving abilities.
- Ability to manage multiple franchisees and tasks simultaneously.
- Prior experience in the F&B; or franchise industry will be an added advantage.