- Query handling – Promptly resolve billing discrepancies and customer inquiries. Track pending queries for immediate resolution and follow up on remaining issues.
- Keeping all the process-related documents intact on a real-time basis
Collaboration:
- Coordinate with sales, customer service, and accounting teams to resolve billing issues
- Communicate effectively with customers regarding invoice inquiries
- Support auditing processes by providing required billing documentation
- Participate in process improvement initiatives for billing operations
Sound like you? To apply, you need to be:
- 3-6 years of experience
- Motivated, positive and versatile in approach to work.
- Proactive in identifying issues and potential solutions.
- Self – supporting; diligent.
- Ability to work methodically and efficiently.
- Process-driven approach to work.
- Ability to deliver to tight deadlines.
- Ability to learn quickly, and desire to develop.
- Customer Service: Commitment to solve requests and problems.
- Excellent interpersonal, presentation and communication skills.
- Intermediate / Advanced PC skills, proficient in Office tools, such as Microsoft Outlook Word & Excel.
- Familiarity with JDE E1 financial is advantageous