1. Manage all SDWAN related service escalations
2. Proactively monitor and intervene in all SRs / complaints
3. Ensure timely resolution of complaints
4. Manage and take timely corrective action for all logical and configuration related issues
5. Ascertain SDWAN configuration optimization
6. Draft and share RCA/F for all escalations and customer requests
7. Coordinate and timely follow up with respective stakeholders
8. Comply with team roster and occupancy on day to day basis
1. Knowledge and configuration skills of MCPE and SDWAN Service
2. Analytical skills
3. Communication skills
4. Service and customer orientation
5. Technical expertise
6. Understanding of Telecom and Technical Products
Please update your profile and upload resume to apply.