Role Summary

We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 4+ years of experience to join our agile team.

The Salesforce Commerce Support

Analyst will play a crucial role in ensuring the smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of

Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.

Skills - Salesforce Commerce Cloud Business Analyst – Support/ QA experience

Key Responsibilities

- Provide prompt and effective technical support to end-users and internal teams regarding Salesforce

Commerce-related issues.
- Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner.
- Collaborate with other support teams to ensure a seamless resolution of complex technical issues.
- Log, track, and manage support tickets using established ticketing systems.
- Prioritize and categorize issues based on their severity and impact on business operations.
- Communicate issue status,



progress, and resolution to stakeholders and management.
- Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.
- Implement routine updates, patches, and enhancements to ensure the platform's stability and optimal performance.
- Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices.
- To support End of Month -EOM and Weekend extended support during EOM
- Create user guides and training materials to support end-users in utilizing the platform effectively.
- Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization.
- Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies.
- Proactively identify areas for improvement in platform functionality, user experience, and support processes.
- Contribute to the development and implementation of enhancements to the Salesforce Commerce platform.

Education

Bachelor’s degree in engineering, Computer Science, or a related discipline.

📌 Salesforce Commerce Cloud Quality Analyst (Bengaluru)
🏢 TechDoQuest
📍 Bengaluru