- Order Execution and Sales Operations
- Process and review customer orders in line with contractual and commercial terms.
- Coordinate with production, planning, QA, and logistics teams to ensure smooth order execution.
- Maintain order tracking systems and provide regular status updates to management and customers.
- Ensure adherence to agreed delivery schedules.
- Inspection & Dispatch Management
- Coordinate scheduling of customer inspections as per production readiness.
- Ensure all required inspection documents and compliance records are in place.
- Facilitate timely dispatches in coordination with logistics and plant teams.
- Resolve operational issues affecting inspection or dispatch timelines.
- Customer Coordination
- Act as a point of contact for customers regarding order status, documentation, and dispatch schedules.
- Address execution-related queries and ensure timely resolution.
- Maintain qualified and proactive communication with assigned accounts.
- Payment Collection & DSO Support
- Follow up with customers for outstanding payments as per agreed credit terms.
- Coordinate with the finance team for reconciliation of accounts.
- Support resolution of payment-related discrepancies.
- Assist in monitoring receivables and overdue accounts.
- LC Documentation & Compliance
- Review Letter of Credit terms and coordinate required documentation.
- Ensure accurate and timely submission of documents for LC negotiation.
- Liaise with banks and customers for clarification or amendments when required.
- Price Variation & Commercial Documentation
- Prepare and submit price variation claims in line with contract terms.
- Maintain proper documentation for escalations and recoveries.
- Track pending commercial claims and coordinate follow-ups.
- Bank Guarantee (BG) Coordination
- Assist in preparation and submission of Performance and Advance Bank Guarantees.
- Coordinate with finance and banks for issuance and amendments.
- Track validity and support closure or release processes.
- LD / Penalty Prevention Support
- Monitor order milestones and highlight potential delay risks.
- Coordinate internally to mitigate risks impacting delivery timelines.
- Ensure documentation and communication are aligned to contractual commitments.
Skills and Experience Required
- Bachelor’s degree in any discipline, with a Master’s degree or equivalent qualification in Sales & Marketing preferred.
- Minimum 10+ years of experience in sales, business development, or commercial roles within the electrical or manufacturing sector, preferably with exposure to Transmission Conductors, Power Cables, or Transformers.
- Strong and established network with Transmission & Distribution companies, Power Utilities, and EPC organizations.
- Proven ability to develop and maintain strong customer relationships and drive business growth.
- Excellent organizational, project management, and execution skills.
- Strong communication, negotiation, presentation, and interpersonal skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Ability to work effectively under pressure and consistently meet demanding deadlines and business targets.