About the Role:

We are an early-stage retail cafe firm. We are looking for a highly professional, detail-oriented Retail Operations Lead to oversee the flawless daily execution of our stores and lead the disciplined rollout of new locations. We believe in high standards, qualified conduct, and empowering our team to execute flawlessly on the floor.

KEY RESPONSIBILITIES

1. Retail Performance & P&L;

- Drive achievement of store-level targets through proactive daily and weekly financial tracking.
- Identify operational bottlenecks and implement immediate, practical solutions to improve store productivity.
- Take ownership of store EBITDA by actively managing food costs, labor costs, and daily operational efficiency.

2. Store Operations & Quality Control

- Ensure strict adherence to all SOPs, recipes, and professional operating standards.
- Establish rigorous daily routines for store opening, closing, stock management, visual merchandising, and customer service.
- Conduct regular, professional quality-assurance checks to ensure gaps are identified and closed immediately.
- Standardize and refine best practices across all locations to ensure a consistent brand experience.

3. Customer Experience

- Drive consistent, high-end service standards and ensure customer-centricity is the core of store operations.
- Monitor customer feedback and complaints directly, translating insights into immediate operational improvements and staff coaching.

4. Recent Store Openings (NSO)

- Take end-to-end ownership of the operational setup for new store locations (Stores 2 through 5).
- Ensure new stores are flawlessly staffed, trained, stocked, and operationally ready within committed timelines.
- Lead intensive training programs for new store teams to ensure they meet our professional standards before launch.




- Monitor current store performance closely in the first 90 days to ensure operational stability.

5. People Leadership & Development

- Lead, mentor, and develop the retail operations team across all stores through hands-on coaching and skilled modeling.
- Build a strong pipeline of store leaders by identifying top talent and providing clear professional development.
- Foster a culture of accountability, discipline, and high performance among all store managers and front-line staff.

6. Inventory & Vendor Management

- Directly manage relationships with local and regional suppliers to optimize stock availability and quality.
- Ensure highly accurate inventory management, effective stock movement, and strict minimization of wastage and operational losses.
- Enforce strict adherence to commercial discipline and inventory control processes at the store level.

7. Compliance & Process Refinement

- Continuously review and simplify operating processes to improve execution efficiency without dropping professional standards.
- Ensure 100% compliance with company policies, local statutory requirements (health, safety, labor), and operational controls.

EXPERIENCE AND QUALIFICATION

- Experience Level: 4+ years of progressive, hands-on experience in the F&B;, Specialty Coffee, or Premium Retail/QSR sector. (Experience in high-volume, high-standard hospitality environments is highly preferred).
- Operational Track Record:



Proven experience managing store-level P&L;, controlling food/beverage costs (COGS), and optimizing labor costs without sacrificing service quality.
- NSO Experience: Must have hands-on experience successfully executing at least one end-to-end New Store Opening (from site handover to staff training to launch).
- Leadership Style: Demonstrated ability to lead, train, and mentor Store Managers and frontline staff. We are looking for a "player-coach" who commands respect through professional competence, not just authority.
- Tech-Savvy: Comfortable using contemporary POS systems, digital inventory management tools, and staff scheduling software to run a lean operation.

EDUCATION

- Bachelor’s degree in Business Administration, Hospitality Management, or a related field. (Note: While a degree is preferred, exceptional hands-on F&B; operational experience and a proven track record of running profitable stores will easily supersede formal education).
- Professional certifications in Food Safety, HACCP, or FSSAI compliance are a strong plus.

COMPENSATION AND BENEFITS

We believe in paying for professional excellence and aligning your success with the company's success.

- Base Salary: Highly competitive professional base salary, commensurate with experience and market standards.
- Performance Bonus: A robust variable bonus structure tied directly to Store EBITDA, operational quality metrics, and successful NSO milestones. If the stores run flawlessly and profitably, you will be highly rewarded.
- Career Trajectory: A clear, defined path to step into a "Head of Retail Operations" role as the company scales past 5 locations. You will build the foundation, and you will lead the expansion.

📌 Retail Operations (Karnataka)
🏢 Coffee core
📍 Karnataka