We're looking for a Restaurant Manager to lead Latoya in New Delhi.
We want someone who genuinely loves being on a restaurant floor — meeting guests, building regulars, leading a team, watching the numbers and constantly finding ways to make the restaurant better.
This isn't a role for someone who manages the restaurant from the office.
We want someone who owns the room.
What You'll Own
Guest Experience & The Floor
You will be the leader of the restaurant during service.
- Be highly visible and present on the floor
- Lead service and maintain energy throughout the shift
- Know our regulars and build relationships with new guests
- Read the room and spot problems before guests need to complain
- Handle guest recovery personally and intelligently
- Ensure every table feels looked after without making hospitality feel scripted
- Work the room during busy periods rather than simply supervising it
We want guests to remember the people at Latoya, not just what they ordered.
Build Regulars
One of your most important jobs is turning first-time guests into people who return.
Know
Who are our regulars?
Who hasn't returned recently?
Who celebrated something with us?
Who had an exceptional experience?
Who had a bad one that we need to recover?
Who should we recognise the moment they walk through the door?
Work closely with the Community Manager to turn these relationships into a genuine Latoya community.
Lead the Team
Build a front-of-house team that is warm, confident, knowledgeable and switched on.
- Recruit, train and develop the FOH team
- Run effective pre-shift briefings
- Set standards through your own behaviour
- Develop captains and supervisors beneath you
- Coach weak performers and recognise strong ones
- Maintain discipline, grooming and service standards
- Build a team that takes pride in the restaurant
We want personality with professionalism, not robotic hospitality.
Own the Business
You should know Latoya's numbers.
Every day.
- Sales
- Covers
- Average spend
- Table utilisation
- Food vs beverage mix
- Cocktail and beverage performance
- Discounts and voids
- Labour productivity
- Guest feedback
- Wastage and breakage
Don't just report yesterday's numbers.
Ask
Why did this happen? What can we change today?
Work with the leadership, Community Manager, Chef and Bar team to improve weaker days and dayparts.
Reservations, Door & Table Management
Own the flow of the restaurant.
- Manage reservations, walk-ins and waitlists intelligently
- Maximise seating without damaging the guest experience
- Improve table utilisation and turns
- Manage VIPs and regulars with warmth and discretion
- Ensure the host and reservations team know important guests
- Keep the arrival experience warm even when the restaurant is busy
Food, Cocktails & Bar
Latoya is as much about its drinks and energy as its food.
You should know the menu properly and ensure your team does too.
- Conduct regular menu and beverage training
- Work closely with the Chef and Bar team
- Monitor ticket times and service bottlenecks
- Drive beverage and cocktail sales naturally
- Ensure the team can recommend rather than merely take orders
- Maintain communication between kitchen, bar and floor throughout service
Events & Busy Nights
Our Community Manager will drive events, collaborations and community activation.
Your responsibility is to make sure the restaurant delivers when those guests arrive.
Work together on
- Event execution
- Guest lists and reservations
- Floor planning
- Staffing
- Service flow
- VIP and creator hosting
- Converting event guests into repeat guests An event that fills the restaurant once isn't enough.
The opportunity is getting those people to come back without the event.
Controls & Operations
Great hospitality requires strong fundamentals.
You will own or supervise:
- Opening and closing
- POS and cash controls
- Rosters and attendance
- Inventory coordination
- Hygiene and cleanliness
- Breakage and wastage
- Maintenance
- Security and vendor coordination
- Daily reporting
- Operational compliance
- SOP implementation
How We'll Measure Success
Success will include
- Sales and covers
- Repeat guests and regular development
- Guest satisfaction and reviews
- Average spend
- Beverage performance
- Table utilisation
- Service quality
- Guest recovery
- Team performance and retention
- Labour productivity
- Cost and wastage control
- Operational discipline
But there's another test that matters:
When we walk into Latoya on a busy evening, does the restaurant feel alive, well run and completely under control?
Who We're Looking For
You may currently be a Restaurant Manager or an exceptional Assistant Restaurant Manager ready for the next step.
Experience in premium restaurants, bars or contemporary hospitality is preferred.
You should be
- Naturally hospitable
- Excellent with people
- Energetic and highly present on the floor
- Strong at building regulars
- Commercially aware
- Calm when things go wrong
- Confident managing and developing a team
- Comfortable with restaurant numbers and systems
- Obsessed with details without becoming bureaucratic
- Comfortable working busy evenings and weekends
- Someone who takes ownership instead of waiting for instructions
Luxury hotel experience is welcome, but it isn't essential.
We're equally interested in people who have grown through outstanding independent restaurants and bars and understand modern hospitality.
We're not looking for someone to simply maintain Latoya.
We're looking for someone who wants to make it busier, better and stronger every week.