:

The Reservation Specialist – CGH will be responsible for managing reservations, guest inquiries, and booking coordination for a portfolio of boutique luxury properties with limited inventory. The ideal candidate should have a strong understanding of luxury hospitality reservations, guest engagement, and boutique property operations, with the ability to deliver seamless pre-arrival experiences.

Key Responsibilities:

Reservations Management

- Handle all reservation inquiries through phone, email, website, OTA platforms, and travel partners.

- Process bookings accurately and efficiently while ensuring optimal inventory utilization.

- Coordinate room allocations and stay arrangements for boutique properties with limited keys.

- Ensure reservation details, guest preferences, and special requests are accurately updated in the PMS/CRM system.

- Maintain real-time inventory and rate accuracy across all booking channels.

Guest Engagement &

- Experience:

- Deliver personalized communication to guests before, during, and after booking confirmation.

- Curate customized itineraries and recommend experiences, wellness activities, excursions, and local attractions.

- Handle VIP guests and special occasion bookings with exceptional attention to detail.

- Provide prompt responses to guest inquiries and ensure a high level of customer satisfaction.

Revenue &

- Yield Optimization:

- Support revenue maximization through upselling experiences, packages, and extended stays.

- Monitor occupancy trends and booking pace for assigned properties.

- Coordinate with revenue and sales teams to manage promotions,



offers, and rate plans.

- Minimize booking errors, cancellations, and inventory mismatches.

Coordination with Property Operations

- Liaise closely with property teams to ensure smooth guest arrivals and stay preparation.

- Communicate guest preferences, dietary requirements, celebration requests, and operational notes.

- Ensure operational readiness for arrivals, especially for exclusive-use or experiential stays.

OTA &

- Travel Partner Coordination

- Coordinate with travel agents, DMCs, OTA partners, and corporate travel planners.

- Respond to partner queries and maintain skilled trade relationships.

- Ensure booking confirmations, vouchers, and payment details are processed correctly.

Reporting &

- Administration

- Prepare daily reservation reports, pickup reports, and occupancy updates.

- Maintain accurate guest databases and booking records.

- Assist in analyzing booking patterns and guest feedback for service improvement.

Education &

- Experience:

- Bachelor’s degree in Hospitality Management, Travel &
- Tourism, or related field preferred.

- 2–5 years of experience in hotel reservations, front office, or guest relations.

- Experience in boutique luxury hotels, wellness retreats, or experiential hospitality preferred.

- Familiarity with low-inventory/high-personalization property operations is an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Health insurance

- Leave encashment

- Paid time off

- Provident Fund

Work Location: In person

📌 Reservation Executive (Kochi)
🏢 CGH Earth
📍 Kochi