Position

GRE / Receptionist Real Estate

Department

Sales / Customer Experience / Front Office

Reporting To

Sales Manager / CRM Manager / Admin Manager

Job Summary The GRE/Receptionist will be responsible for managing the front desk, welcoming customers and visitors, handling incoming calls, coordinating customer visits, and providing a qualified first point of contact for the organization. The role also involves supporting the Sales and CRM teams in customer coordination and ensuring a smooth experience for customers visiting the sales office or project site.

Key Roles & Responsibilities

1. Front Desk Management

- Welcome and greet customers, visitors, and business associates professionally.
- Manage the reception area and ensure it is maintained in a neat and presentable manner.
- Register and maintain records of visitors and customer visits.
- Coordinate with the concerned department/team when visitors arrive.

2. Customer Handling

- Understand the basic requirements of customers visiting the sales office.
- Direct customers to the appropriate Sales Executive or concerned team member.
- Provide basic information about projects, amenities, location, and facilities.
- Ensure customers receive a professional and welcoming experience.

3. Call Management

- Attend incoming calls and transfer them to the concerned department.
- Handle basic customer queries professionally.
- Record key messages and ensure timely communication with the concerned person.
- Make follow-up calls wherever assigned by the Sales/CRM team.

4. Site Visit Coordination

- Coordinate and register customer site visits.




- Inform the concerned Sales Executive about customer arrivals.
- Maintain daily records of site visits and walk-ins.
- Coordinate with the site team to ensure arrangements are ready for customer visits.

5. Sales & CRM Coordination

- Support the Sales and CRM teams with customer coordination.
- Maintain customer and visitor records in Excel/CRM software.
- Update walk-in and enquiry details accurately.
- Follow up with customers as instructed by the Sales/CRM Manager.

6. Meeting & Appointment Coordination

- Schedule appointments and meetings with customers and management.
- Maintain the daily appointment calendar.
- Coordinate meeting rooms and required arrangements.
- Send reminders and confirmations where required.

7. Documentation & Reporting

- Maintain reception registers, visitor records, call logs, and appointment records.
- Prepare daily/weekly reports of walk-ins, enquiries, and site visits.
- Ensure all customer information is recorded accurately and confidentially.

8. Office Coordination

- Coordinate with housekeeping, security, administration, and other departments for front-office requirements.
- Ensure brochures, project information, forms, and other customer-related materials are available at the reception.




- Maintain professional communication with customers, vendors, and visitors.

Required Skills
- Excellent communication and interpersonal skills
- Pleasant and skilled personality
- Customer service skills
- Good telephone etiquette
- Strong coordination and follow-up skills
- Basic sales understanding
- Good organizational and time-management skills
- Ability to handle multiple visitors and calls
- Professional appearance and positive attitude

Technical Skills
- MS Word
- MS Excel
- Email communication
- Basic CRM/ERP knowledge
- Google Sheets / Google Calendar
- Basic knowledge of ChatGPT/AI tools will be an advantage

Qualification
- Graduate in any discipline preferred.
- Diploma/Certification in Hospitality, Customer Service, Administration, or a related field will be an advantage.

Experience
- 1–4 years of experience in Reception, Front Office, GRE, Customer Service, Hospitality, or Real Estate.
- Experience in a real estate sales office or project site will be preferred.

KPIs
- Customer satisfaction
- Professional front-desk management
- Accurate visitor and walk-in records
- Timely call handling
- Site visit coordination
- Appointment management
- Follow-up efficiency
- Accuracy of reports and CRM updates
- Coordination with Sales and CRM teams

Preferred Candidate Profile A well-presented, confident, and customer-focused qualified with excellent communication skills who can manage the reception independently, handle customers professionally, coordinate site visits and appointments, and effectively support the Sales and CRM teams.

📌 Receptionist/GRE (Pune)
🏢 Millennium Developers
📍 Pune