Drive clinical accuracy, regulatory compliance, and patient safety by managing the Laboratory Quality Management System (LQMS) for DoctorC’s Hyderabad hub and overseeing quality frameworks in Bengaluru and Mumbai.
Key Responsibilities
- Compliance & NABL Accreditation: Maintain NABL (ISO 15189) standards across all three city hubs. Lead internal/external audits and organize formal Management Review Meetings (MRM) with leadership.
- Technical Quality Control: Oversee daily Internal Quality Control (IQC) data (Westgard rules, Levey-Jennings) and External Quality Assessment (EQA/Proficiency Testing) for high-throughput biochemistry and automated hematology lines.
- Multi-Site Governance: Standardize SOPs across cities. Conduct periodic travel to Bengaluru and Mumbai for physical quality audits and equipment validation checks.
- Pre-Analytical & Logistics Control: Oversee and audit cold-chain logistics and temperature monitoring protocols for sample transit between collection points and hubs to eliminate pre-analytical errors.
- Safety & Risk Management: Monitor Bio-medical Waste (BMW) disposal, laboratory safety protocols,
and staff health check compliance across all locations.
- CAPA & RCA: Investigate analytical errors or out-of-control QC runs. Implement robust Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
- Efficiency: Align quality benchmarks with DoctorC's tech-driven Turnaround Time (TAT) targets.
Candidate Profile
- Education: B.Sc / M.Sc in Medical Laboratory Technology (MLT), Biochemistry, or Biomedical Sciences.
- Experience: 5+ years in clinical labs, with 2+ years in a dedicated Quality Management role under NABL guidelines. Multi-site oversight experience is preferred.
- Credentials: NABL Authorized Signatory status for Biochemistry and/or Hematology is highly desirable.
- Skills: Robust grasp of lab statistics (SD, CV%, Bias), LIMS platforms, and data-driven troubleshooting.
- Travel: Willingness to travel to Bengaluru and Mumbai labs as required (approx. 15-20%).
Key Success Metrics (KPIs)
- Audit Success: Zero major non-conformances during NABL audits.
- EQA/PT Scores: >98% acceptable performance rating across all sites.
- CAPA Resolution: 100% closure of logged deviations within 15 days.